I've only had a couple of orders from my PWS, so I can't remember this, and I tried to search for it on here (I know I've seen this asked before)- but I'm just brain dead and not putting in the right search parameters to get what I'm looking for. Anyway, I had a customer RE-order her products that had gotten screwed up back in February (part of the saga here). She emailed me on Saturday (14th) to say she did it. Today is Tuesday (17th) and I still haven't gotten any "Online Activity" email and I'm worried- for a few reasons: (1) Her order got majorly screwed up by HO to begin with. Some items got canceled (reason was unknown by HO) and it messed up the whole order, and they could only tell me to have her reorder. I still think they charged her CC already (because I got credit/paid for it!) and (2) Obviously I want to keep the sale in my coffers, not someone else. And (3) I want to track this for her- after the last fiasco in the past month. She's been more than patient. (It was a large order.) Shipment Status page doesn't show any order received, and they are doing orders through March 13th. I'm holding out HOPE that because her order was the 14th, maybe it just didn't show up yet. I had one online order do that once. Or should I ask her if she got a confirmation email? I know she submitted the order and she mentioned something about it confirming, but I don't want to wait too long and then find out the order got messed up again. The last time was unclear as to why- even the 3 HO reps I talked to plus a supervisor couldn't figure it out..... so who knows if it could happen again. So how long does it take to get that online activity email from a PWS order??