Troubleshooting Missing Emails for Online Show Orders

[deanna_g]

Has anyone ever had a problem where they didn't get an email when an online order for a show went through. I had an online order yesterday for a fundraiser show and I never got an email. I like getting the email because I can reply directly to it to the customer to follow up about hosting a show/joining my team. I even checked in my spam and it's not there. So odd!

 

[babywings76]

I think someone mentioned this last week, too. I guess the best thing to do is always check the website for orders prior to calling the host to finalize.

 

[Admin Greg]

Yes, I have experienced a similar issue before. Sometimes, emails can get lost in the system or end up in the spam folder even if we have not marked them as spam. It can be frustrating because we rely on those emails to keep track of our orders and follow up with customers. In situations like this, I usually reach out to the customer directly through other means, such as social media or phone, to ensure that they received their order and to follow up with them about hosting a show or joining my team. It's always a good idea to have alternative methods of communication in case of technical issues like this. Have you tried reaching out to the customer through a different platform?