Major Problems W/ P3 Host Receipts

[LibrarianChef]

I can't believe this keeps happening to me, but on my last 2 or 3 shows, my hosts order has come out completely wrong on the receipt I printed. On one it said her "free" product was like $81.73. I reprinted it once or twice and got it to come up correctly. Then just this morning AFTER I printed my most recent hosts receipts I discovered, yet again, that the hosts receipt is incorrect. It shows her "free" product as being $40.50 instead of just $40.

I wouldn't worry too much except that it completely changes the total due at the bottom and it really looks like I'm ripping them off when I tell them they owe $101.34 and the receipt says only $83 or something like that. The totals are correct in P3, but NOT on the receipts that print.

Anyone else notice incorrect amounts lately? I haven't been looking that closely until these last three shows, so I guess I'd better double check ALL of them in the future.

 

[JAE]

I've never looked that closely. Hmmmm. Maybe I should start.

 

[Kitchen Diva]

On the 3 occassions that I have had to call tech support I was lucky enough to get jerks that told me it was NOT a P3 issue, but it had to either be me or my computer, or I must have vista. I said I didn't have vista, and the issues I had only happened 3 times on 3 different shows, and they all insisted it was me, and they couldn't do anything to help me as what I told them was happening was impossible according to them.
They are very defensive about their P3...good luck, I hope you can fix it. I had the same thing happen, and they told me it was me. I'm like it didn't happen for the other 6 shows I entered, why is it happening with this one? I've also had guests and their orders disappear after I close out and go back in...then I'd re-enter them, and close out and go back in, and a different set of guests would be missing! I even had a hosts order disappear completely!

Sorry you are going through this. I hope Tech Support is much kinder to you than they were to me the 3 times I called.

 

[sfdavis918]

This problem must be with P3 since you keep trying and after a couple of times it comes out correctly.

I haven't been looking that closely either. I always thought I had an eye for detail, but I guess not! Time to start!! Thanks for the heads up!

 

[mpkegley]

I haven't been looking at mine either, I will have to start looking more closely. Good luck on figuring it out.

 

[lockhartkitchen]

When they first introduce P3 at National Conference at the workshop I took, I made them aware of several errors I found in it. I gave them 6 months to fix the errors before putting it to use with my business. At that time I entered 3 shows with many credit cards and the entire program crashed. I had to reinput all that data into Pampered Partner, which I still use. I won't use P3 until all the "kinks" are out. Why do you think they still offer the use of Pampered Partner?

 

[stacywhitlow]

That is getting ready to change according to tech support. I had a new consultant have issues with P3 & called them asking about PP and she was told that we are all going to P3 soon. Not sure how true but I switched so I can get used to it. I hate it though. It does have some pros but more cons in my opinion.

 

[LibrarianChef]

I'm a fairly new consultant, too (6 months), but didn't know I even had the option of using Pampered Partner. Is it still possible to get a copy of it? I hear you all talking about it all the time.

This receipt printing problem is ridiculous. I should probably go back through my past shows to see if previous ones were miscalculated, too. A host actually questioned me on something which made me look harder (which is the only reason why I started noticing the misprinted ones). I think she was supposed to have $40 in free product and it showed up more like $81.38 in free product and changed her balance completely. But if I keep reprinting, I can usually get the right one to show up.

You know, I haven't even looked at guest receipts after printing. I figured the issue was with free product calculations. Hmmm....guess I'd better start double-checking every single receipt to be sure.

 

[chefann]

Only P3 was available to consultants who started after it was introduced. And if you've submitted shows using P3, you can't "downgrade" to PP.