Lg Stone W/Handles...broken, Again

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Discussion Overview

This thread discusses experiences related to the large stone with handles, focusing on issues of breakage and customer exchanges. Participants share personal anecdotes about the frequency of replacements and express concerns regarding the product's reliability.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Debate/contested

Main Points Raised

  • One participant, identifying as a consultant, mentions that a customer had to replace their stone multiple times, expressing frustration over the exchange process.
  • Another participant shares their dislike for the large stone with handles, noting that they have heard of many problems related to exchanges but have only had to do a couple themselves.
  • One participant recalls past advice against using the large round stone for frozen rising crust pizzas due to thermal shock concerns, questioning if that advice still holds.
  • Another participant reports using the small stone with handles for frozen rising crust pizzas without issues, contrasting their experience with the previous advice.
  • One participant expresses a desire for the company to address the problems with the stones with handles, citing their own experience of returning multiple stones and feeling blamed during the process.
  • A new consultant shares a dramatic account of a neighbor's stone breaking unexpectedly while heating food, describing it as a shocking experience.
  • Another participant echoes the sentiment that the company should take responsibility for the issues with the stones with handles, agreeing with previous comments about the lack of support during exchanges.
  • One participant offers sympathy for the frustrations expressed but includes suggestions for contacting the solution center and exploring warranty options, framing it as a personal response rather than an official recommendation.

Areas of Agreement / Disagreement

Views differ among participants regarding the reliability of the large stone with handles, with some expressing significant frustration over breakage and exchanges, while others report no issues. No clear consensus emerges on the overall quality of the product.

Contextual Notes

Participants share personal experiences and opinions regarding the large stone with handles, reflecting a range of interactions with the product and the company's customer service.

Who May Find This Useful

Consultants who have encountered similar issues with the large stone with handles or those interested in the experiences of others regarding product reliability and customer service interactions may find this discussion relevant.

byrd1956
byrd1956
Gold Member
Messages
2,244
My customer got her stone in Sept., of 07. In July of 08 it had to be replaced and now the replacement is being replaced. She really wanted to exchange it for a lg stone w/o handles, but try as I might the solution center would not do it..... I know it was over a year, but my host is worried she will have to get this new one replaced sometime in the future! I have lost count of how many stoned I've had to replace and of course I do all the mailing for my customers. It is actually getting rather frustrating to have to send the stone (or a part of it back) each time. Anyone else lost count of their exchanges???
 
I do NOT like and don't use the large stone with handles. I've heard of soooooo many problems with people having to do exchanges for their customers......I've only had to do a couple. Honestly, it's probably because I just don't promote that stone!
 
I don't want to hijack this thread, but I have a related question.

Years ago, when frozen rising crust pizza just came out, we told people not to use the large round stone to bake them. Because the outside of the crust was frozen more solid than the inside. I never buy them, I prefer thin crust pizza. But now I'm wondering if you all use that same advice. I talk about thermal shock, but it has been years since I thought about the rising crust pizzas. Especially with the thinner stone now.
 
We make the frozen rising crust pizzas all the time on the small stone with handles and haven't had a problem, and before I got that I used the lg stone w/handles and didn't have a problem. I usually put the pizza on the stone while the oven is heating and then put it in when it comes to temp and it's fine...
 
I think it's time for HO to step up to this issue with the stones with handles--every time you talk to them about returning them (and I have returned at least 10 since they came out), they act like it's a big surprise and practically blame the host because it wasn't covered 2/3 of the way, yada yada....we never had this problem until the stones had handles....
 
Wow, I just saw this thread. I'm a new consultant and my neighbor had her large stone w/handles break right in front of her eyes! They weren't even making pizza either! They were heating chicken nuggets or patties. They opened the oven door to take it out and she said the stone started shaking and then split into 3 large pieces, right before here eyes. She said it was like an earthquake with the ground splitting open.
 
Nanisu said:
I think it's time for HO to step up to this issue with the stones with handles--every time you talk to them about returning them (and I have returned at least 10 since they came out), they act like it's a big surprise and practically blame the host because it wasn't covered 2/3 of the way, yada yada....we never had this problem until the stones had handles....
Click to expand...

Here here! I Totally agree!:eek:
 
Hello there,I'm so sorry to hear about the trouble you and your customer have been having with the large stone with handles. It's definitely frustrating to have to go through multiple replacements, and I can understand your customer's concern about the potential for future issues.I would recommend reaching out to our solution center again and explaining the situation in detail. It's possible that they may be able to make an exception and allow for an exchange for the large stone without handles. Additionally, I would also suggest looking into our warranty policy to see if there are any options for extended coverage or replacements beyond the one-year mark.I completely understand how important it is to provide quality products to our customers, and I apologize for any inconvenience this may have caused. Please don't hesitate to reach out to me if you need any further assistance.Best regards,
 

Frequently Asked Questions

What should I do if my Large Stone with Handles is broken?

If your Large Stone with Handles is broken, you should first assess the damage. If it's a minor crack, you may still be able to use it, but for significant breaks, it's best to stop using it to avoid injury. Contact Pampered Chef customer service for guidance on replacement options or warranty claims.

Is there a warranty on the Large Stone with Handles?

Yes, Pampered Chef offers a limited lifetime warranty on their stoneware products, including the Large Stone with Handles. This warranty covers defects in materials and workmanship but does not cover damage caused by misuse or accidents.

How can I prevent my Large Stone with Handles from breaking?

To prevent your Large Stone with Handles from breaking, avoid sudden temperature changes, such as placing a hot stone in cold water. Always preheat your oven before placing the stone inside, and avoid using metal utensils that can scratch or damage the surface.

Can I repair my broken Large Stone with Handles?

While minor cracks may not affect the functionality of the stone, it's generally not recommended to attempt repairs, as this can compromise its integrity. For significant damage, it's best to contact Pampered Chef for a replacement rather than trying to fix it yourself.

What are the signs that my Large Stone with Handles needs to be replaced?

Signs that your Large Stone with Handles may need to be replaced include visible cracks, chips, or if it no longer retains heat properly. If you notice any of these issues, consider reaching out to Pampered Chef for assistance with replacement options.

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