Holy Sh**...What Am I Going to Do!!

Click For Summary

Discussion Overview

This thread centers around a participant's distress over a missing package that was reportedly stolen after being delivered by FedEx. The participant shares their frustration with the delivery process and the lack of support from both FedEx and the home office of Pampered Chef regarding the situation.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expresses anger over a missing package worth nearly $250, which they believe was stolen after delivery.
  • Another participant mentions the possibility of filing a claim with FedEx and questions the lack of a plan for such situations.
  • Several users express sympathy and share their own concerns about package security during delivery.
  • One participant suggests that Pampered Chef should consider requiring signatures for deliveries to ensure better security.
  • Another participant shares their experience with a FedEx driver who does not announce deliveries, raising concerns about unattended packages.
  • Some participants speculate about the potential for theft and the responsibilities of FedEx in such cases.
  • One participant questions whether the packages are insured by Pampered Chef and expresses frustration over the lack of clear communication from the home office.
  • Another participant humorously suggests involving an investigator to look into the situation, attempting to lighten the mood.

Areas of Agreement / Disagreement

Views differ on the responsibility for the missing package, with some participants believing FedEx should be held accountable while others suggest that the home office of Pampered Chef should have better policies in place. No clear consensus emerges regarding the best course of action or the effectiveness of existing delivery protocols.

Contextual Notes

The discussion reflects the experiences and frustrations of consultants regarding package deliveries, particularly in relation to security and accountability when items are left unattended.

Who May Find This Useful

Consultants who have experienced similar issues with package deliveries or those interested in discussing delivery security measures may find this thread relevant.

  • Thread starter
  • #151
britishchef said:
So can I ask, why couldn't you re-enter it as a show so that you could use some of the FPV to replace products
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I am going to enter this as an individual order and make notes. That way when I send my letter off to HO, it will show what I had to do and how I had to go out of my way to correct this horrible mistake. And they wont see that I am out there trying just to cut corners, I am legitamily reparing a problem.
 
  • Thread starter
  • #152
Jennie4PC said:
Darby,
I am so sorry this happened to you. I am sure that your customers would totally understand what happened with the packages and you will not lose anyone as a customer
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I hope not. I hope thay understand that this was just a HUGE unfortunate accident and I am doing my best to make things ok. I dont want them to see PC in any bad light.
 
The Bridal Fair isn't until next weekend.... and I am driving 3 hours down their the night before...... ya know I just looked at my DH of two months and said hey honey want to go to Lincoln City .... he said book the room.. we went their for our Honeymoon.

It's amazing what we do for each other.




thechefofnorthbend said:
I'd love too. I think Lincoln City is 3 hrs above me and we have only one car right now, and I am working an even tomorrow otherwise I'd be up there in a heartbeat kissing your faces!! LOL

You all are quite extraordinary, you know that?
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jasonmva said:
I guess HO's definition of confirmed delivery is very different from mine then. I would think confirmed means something was signed by the recipient. Who cares you you and your FedEx guy had an arrangement of where to leave the packages. Plain and simple, you cannot confirm the delivery because you did not sign for it.

Am I going to far as to say maybe an attorney should get involved? I don't think PC would want to hear from them. Or, if you wanted, you can report this to the BBB for a very poor business practice.

Is anyone else rethinking this whole consultant thing now?
Click to expand...

YIKES! Attorney? Reports to BBB? Quitting PC? Let's take a deep breath and step back. How many shipments leave the HO on a daily basis? Thousands. Even though this is a terrible situation, it is an isolated incident. I've been with PC for over 8 years, quite honestly, this is the FIRST time I've heard of this happening.

Did anyone watch Oprah yesterday? It was about the new book and DVD called The Secret. One of the things that really struck me was about not dwelling on the negatives in our lives. Look at the situation or crisis and ask yourself, "What is this trying to teach me?" Accept the lesson and move on. Negative energy attracts negative energy.

Darby (and all of us) are learning a lesson regarding this shipment. But we have also learned another lesson....the world (or at least the chefsuccess world!) is full of good people that will support you and care about you.

Let's focus on the good that is coming out of this and release the bad :)

My two cents...
 
Oops my badLeah,

I know the bridal fair is the 17th! I'm going to Portland for the State Cheerleading Comp on the 10th. I knew I was not going to be home on Saturday. My schedule is so full for the weekends this month I don't know where I'm going....

Darby,

I'll still come down on Sunday. You can come see us on the 17th if you want!

Theresia Aylward
Independent Consultant
Depoe Bay on the Beautiful Central Oregon Coast
 
Its tax season for my family.... we own and opereate Four H&R Block francheises (yes taxes are my day job) .... I have not a clue what I am doing right now...... I haven't slept in two days.... too much work and homework.... agggg I need a vacation....
 
  • Thread starter
  • #157
Tree said:
Leah,

I know the bridal fair is the 17th! I'm going to Portland for the State Cheerleading Comp on the 10th. I knew I was not going to be home on Saturday. My schedule is so full for the weekends this month I don't know where I'm going....

Darby,

I'll still come down on Sunday. You can come see us on the 17th if you want!

Theresia Aylward
Independent Consultant
Depoe Bay on the Beautiful Central Oregon Coast
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I would LOVE to see you, but my DD has a swim meet in Brookings this weekend and I will be working the event on Sat, so I am staying until Sunday night. I sure am planning that trip up to the fair on the 17th, though. I cannot wait to meet you both!!!
 
You pick the date
thechefofnorthbend said:
I would LOVE to see you, but my DD has a swim meet in Brookings this weekend and I will be working the event on Sat, so I am staying until Sunday night. I sure am planning that trip up to the fair on the 17th, though. I cannot wait to meet you both!!!
Click to expand...


I have Monday, Tuesday and Wednesday off from work. I work Nights:eek: So you choose the day.

Theresia Aylward
Independent Consultant
Depoe Bay on the Beautiful Central Oregon Coast
 
We should pick an night ad all three of us meet up for dinner.. on the night that Tree doesn't work nights...



[=thechefofnorthbend]I would LOVE to see you, but my DD has a swim meet in Brookings this weekend and I will be working the event on Sat, so I am staying until Sunday night. I sure am planning that trip up to the fair on the 17th, though. I cannot wait to meet you both!!![/QUOTE]
 
I am sorry this happened and I agree with Lisa this isn't a reason to go to the extreme of an attorney (I know that would cost more than $$$$ lost in shipment).
Contacting BBB??? The goods were delivered & unfortunately someone without a conscience thought the box was fair game (do you have a loose BIG dog in your area??? We have a neighbor whose lab drags off everything (doormats, kids toys, flats of half planted flowers etc) She always has to post an email if you are missing a ..... I'll send Sugar back to return it.
I do not agree with HO not replacing it but, they did offer a discount
Don't give up !! I think you will get a reimbursement & letter of apology after it gets to Marla.
They aren't out to sabotage us, we in the Field are PC!! Without us there wouldn't be a business & they know that I think it just hasn't got to the right person yet!!
Teresa
 
GeorgiaPeach said:
Accept the lesson and move on. Negative energy attracts negative energy.
Click to expand...

But where is the support of OUR HO?!? Not only for Darby's situation but the many times consultants had to fight with HO because we did what we were suppose to and THEY screwed up. When will they learn THEIR lesson?

And I think it is more frustration than negatiev energy. We in the field keep this business going so we should have support. Not have a he said/she said this is our definition battle. IMHO HO should have done more than offer a discount.
 
You are so right on with that one Jason!! :)




jasonmva said:
But where is the support of OUR HO?!? Not only for Darby's situation but the many times consultants had to fight with HO because we did what we were suppose to and THEY screwed up. When will they learn THEIR lesson?

And I think it is more frustration than negatiev energy. We in the field keep this business going so we should have support. Not have a he said/she said this is our definition battle. IMHO HO should have done more than offer a discount.
Click to expand...
 
Phew... What a thread! I am absolutely appalled about this. It could happen to any one of us and we'd all be up the creek. And you know what really fries my eggs?! The fact that I know people who have had problems who called the home office and got items replaced for FREE without a RECEIPT!!! I have had items that I never received and did a Prod Adj and had no questions asked. I would do one to the Host. How can PC besides abandoning a consultant, disappoint and host and this many customers. The can't replace a bona fide show?! I'm sorry $600 to PC is A LOT less than $600 to us. To quote my friend John, "You can tell Doris isn't in charge anymore."

Look for my donation as well!
 
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britishchef said:
So can I ask, why couldn't you re-enter it as a show so that you could use some of the FPV to replace products
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That's EXACTY what I would do and then write it off. There's no reason why you should have to pay for the FPV.
 
Hey Darby....Just sent my contribution! Keep us updated!
 
jasonmva said:
But where is the support of OUR HO?!? Not only for Darby's situation but the many times consultants had to fight with HO because we did what we were suppose to and THEY screwed up. When will they learn THEIR lesson?

And I think it is more frustration than negatiev energy. We in the field keep this business going so we should have support. Not have a he said/she said this is our definition battle. IMHO HO should have done more than offer a discount.
Click to expand...

Jason - you have to realize that most of us don't come to the board and gush about every fabulous thing HO does for us. That being said, this specific instance IS a huge problem that should not have happened.
 
AJPratt said:
Phew... What a thread! I am absolutely appalled about this. It could happen to any one of us and we'd all be up the creek. And you know what really fries my eggs?! The fact that I know people who have had problems who called the home office and got items replaced for FREE without a RECEIPT!!! I have had items that I never received and did a Prod Adj and had no questions asked. I would do one to the Host. How can PC besides abandoning a consultant, disappoint and host and this many customers. The can't replace a bona fide show?! I'm sorry $600 to PC is A LOT less than $600 to us. To quote John (Pampered1224), "You can tell Doris isn't in charge anymore."

Look for my donation as well!
Click to expand...

I agree....it irks me that Darby could have gotten a complete product adjustment if she didn't tell the 100% truth....if she didn't mention that he left a note, she could have said that it showed as delivered on the internet....and voila, she would have been able to get a product adjustment for free? That is silly...
 
You should email Doris and every executive at Home Office... Bcc it to yourself at the same time to have proof you sent it....This should never have happened!!!! I know that Doris isnt running the company but she would never have let that happen when she was and she might do something about it....Also send it to both Doris and Marla's ex assistant's. You all know the office dosen't really run without the "secretary".....
 
It is really nice to see everyone concerned and acting on that concern. Way to go!!!

PC is a great company to work with. There are always going to be issues that arise and need correction. I agree that we need to remain positive, the question now is how can PC, FedEx and the consultants try to prevent this from happening again. Instead of being argry we should try to come up with some solutions.

Darby, I'm not positive but you may be able to write this order off on your 2007 taxes. Plus your double pionts and the encouraging support of all here, does'nt like you made out too bad. Chin up.
 
Darby - Count me in for contribution. And you are not a stranger you are family, a sister. And look at the help as family helping family. It seems HO is less personal this year and more big business. I know there was a change in shipping vendor, but not policy. Last year I had a host that did not receive her show order, when I checked on it UPS showed it as delivered I called HO and told them the host said she did not receive the products they filed a claim with UPS. UPS had someone call her house, her DH told them yes we received a package (the host also sells partylite). To make a long story short there was no signiture and the driver said he left it on the doorstep, so HO replaced the whole order (I did have them send the replacement order to me, so that I knew she got the order this time). If we are now responsible for the porducts left on doorsteps I may even have to rethink how I do business. I live across the street from a High School and I am on a busy street anything could happen to my orders. I wonder would it benifit all of us, in the long run to e-mail the HO and ask for clarification and to show we know there is a problem and how many of us are aware of the situation.

Cindy Munesato
Future Director
Wave 2
 
  • Thread starter
  • #171
I stayed up late last night and typed out my letter to the masses...lol. Got up early this morning and headed out to the post office and sent them off, certified, receipt request, signature required, insured. It is now in God's hands.

I want to extend my absolute gratitude to all of you. I submitted my order last night, all $368.84 of it. With your gracious help, $135.00 of it was directly from you! WOW!!!

I am making no plans for the next 2-3 weeks in preperation that I am home to receive the package and yes, I have required a signature for all my deliveries now. If I am not home, they are not left and he will need to try again the next day. Better safe then sorry, I say.

Ok, off to my weekend of fun at the swim meet. I will have my laptop, so i will check with you all often. Wish my DD luck, its her first real competition and she's a bit nervous.

Darb :p
 
do I send the moolah to the email displayed?
 
SillyChef said:
do I send the moolah to the email displayed?
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Yes. That's her paypal acct.
 
I hope this is just a misunderstandingI have been selling with PC for over 8 years and this is not at all like Pampered Chef. I go out of town a lot. If I had an agreement with my FedEx guy to put the boxes where no one could see it and then he left a note on my front door where any random guy knocking or doors could read it then he is responsible. But, Pampered Chef wants the guest happy and I am sure they would send it out ASAP and have FedEx investigate the problem. This has happened to me with UPS.

I am used to calling for my downline about issues. I called Pampered Chef for myself because I was concerned and wanted to know if we were going to be held responsible for all lost or stolen shows. I know I couldn't afford it if that happened to me!

I ended up talking about my concern because I heard this had happened to someone else. When they asked who, I gave them the information from the Chef Success signature. They only had the initial phone call with no other responses. There was nothing about her director(S) calling, the 20% discount or anything. In fact, Donika is going to look into the whole thing for you. It could be that somehow all the other calls were not entered in the computer (or who knows maybe instead of forwarding the info it was deleted) ...but everytime we call PC it is usually saved and documented for future references.

I hope this is all a huge misunderstanding.

Darby, you need to call Consultant and Director services (choice 3), not the solution center. This is not your fault. It could be the delivery guy had it confused with a previous delivery. Also check your front door because you should have had a show delivered last night. Let's hope! If you already sent the show in you really need to call so you are not paying special shipping.

I never did get an answer to my original question. When I said the guest are paying for delivery and it should be secure, Donika agreed.

We do need to stand up for ourselves and have our voices heard. We can make a difference. A fellow director has made huge policy changes for directors that repromote. I am proud of all the work she did. Let's give it a few days before anyone jumps boat. I am sure Pampered Chef will take care of their sales force like they always do.
 
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I agree with Elaine. We tend to get ourselves all worked up before all the dust has had time to settle.

I'm glad someone else called the HO and asked about this. I was concerned too about what this policy means for our hosts and consultants. If this is their new policy then we all need to be very careful about watching for delivery of shows. I say "new policy" because in over 8 years with PC I have NEVER heard of them taking this kind of stand. I've actually thought in the past that they are WAY too trusting. I've never had the experience of them being nasty and taking a "sorry about your luck" attitude.

Darby, I would also encourage you to call Field Services and speak to someone other than customer service. I assume you've kept the names of who you've spoken to at HO about this. Name names and get some answers.
 
Elaine - I LOVE Donika! She is so awesome and truly cares about how PC is viewed by the public. I can't believe I didn't think to have Darby call her!
 
It was complete luck that I was transferred to her.

The only bad thing about weekends is having to wait for the HO to open up on Monday:)
 
Darby,
I sent you some money yesterday via PayPal. Hang in there!
Suzy in Texas
 
Chefgirl2 said:
Darby, you need to call Consultant and Director services (choice 3), not the solution center. This is not your fault. It could be the delivery guy had it confused with a previous delivery. Also check your front door because you should have had a show delivered last night. Let's hope! If you already sent the show in you really need to call so you are not paying special shipping.
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Oh, I hope you are right!!! This gives me some hope. Darby, please let us know the results of this. Even if someone stole the shipment, how can PC let its customers down like that.
 
BethCooks4U said:
Hmmm.. I had a package left at a hosts house by UPS and the host claimed it never was there. HO and UPS investigated it and the records showed it was delivered. HO did reship the product (it was the host only bowls we had a while ago) but insisted that it go to a different address (understandably). But they DID send it.

Call HO AGAIN and ask for a supervisor. Or ask your upline to call about it. I can't believe they are saying "too bad so sad"!:eek:
Click to expand...

I agree, this just doesn't sound right

I had a guest at a show claim that she never got the item that the consultant left on her doorstep

PC sent a new one out to her right away.
 
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