Holy Sh**...What Am I Going to Do!!
- Thread starter thechefofnorthbend
- Start date
Click For Summary
Discussion Overview
This thread centers around a participant's distress over a missing package that was reportedly stolen after being delivered by FedEx. The participant shares their frustration with the delivery process and the lack of support from both FedEx and the home office of Pampered Chef regarding the situation.
Discussion Character
- Anecdotal
- Opinion-based
- Exploratory
Main Points Raised
- One participant, identifying as a consultant, expresses anger over a missing package worth nearly $250, which they believe was stolen after delivery.
- Another participant mentions the possibility of filing a claim with FedEx and questions the lack of a plan for such situations.
- Several users express sympathy and share their own concerns about package security during delivery.
- One participant suggests that Pampered Chef should consider requiring signatures for deliveries to ensure better security.
- Another participant shares their experience with a FedEx driver who does not announce deliveries, raising concerns about unattended packages.
- Some participants speculate about the potential for theft and the responsibilities of FedEx in such cases.
- One participant questions whether the packages are insured by Pampered Chef and expresses frustration over the lack of clear communication from the home office.
- Another participant humorously suggests involving an investigator to look into the situation, attempting to lighten the mood.
Areas of Agreement / Disagreement
Views differ on the responsibility for the missing package, with some participants believing FedEx should be held accountable while others suggest that the home office of Pampered Chef should have better policies in place. No clear consensus emerges regarding the best course of action or the effectiveness of existing delivery protocols.
Contextual Notes
The discussion reflects the experiences and frustrations of consultants regarding package deliveries, particularly in relation to security and accountability when items are left unattended.
Who May Find This Useful
Consultants who have experienced similar issues with package deliveries or those interested in discussing delivery security measures may find this thread relevant.
P
Pampered Laura
Huh. I had a set of cookware being delivered to me that I earned through the SuperStarter recruiting program... never got it - even though UPS showed "Delivered". I called HO, spoke to a supervisor, and it was shipped out the next day.
UPS driver came to my house and took a report, and that was that.
I'd definately keep riding Home Office, that's just not the way they do things normally.
UPS driver came to my house and took a report, and that was that.
I'd definately keep riding Home Office, that's just not the way they do things normally.
lizcooks4u
- 860
lizcooks4u
- 860
lizcooks4u
- 860
Valky...
I just PM'd Gillian about this and was going to send other mostly regular's to see if we could pitch in and help re coop the $ 250.00 or whatever it was that no one else is taking responsibility for!
I'm in as well. We'll have to figure where to send it, or just Paypal it to Darby??
Thanks.
liz
yummy4tummy said:
I just PM'd Gillian about this and was going to send other mostly regular's to see if we could pitch in and help re coop the $ 250.00 or whatever it was that no one else is taking responsibility for!
I'm in as well. We'll have to figure where to send it, or just Paypal it to Darby??
Thanks.
liz
chefpayne
- 46
How can we be responsible for shipments if we never even know their there? This time FedEx left a note, but what about next time. They have delivered four or five times to me and I have seen the man once. I had the front door open and he was laying the package down beside the door, didn't even bother to ring the doorbell.
Darby,
Keep moving up the chain of command. Don't stop until the CEO tells you there is nothing she can do for you. Keep a positive attitude, it sounds like all your friends here are going to help out. I'd be willing to help. Please let me know when ya'll collect.
Darby,
Keep moving up the chain of command. Don't stop until the CEO tells you there is nothing she can do for you. Keep a positive attitude, it sounds like all your friends here are going to help out. I'd be willing to help. Please let me know when ya'll collect.
lizcooks4u
- 860
lizcooks4u
- 860
PamperedChefDebi
Silver Member
- 1,176
pamperedlinda
Gold Member
- 10,156
Oh Darby, I feel so badly for you! Count me in for a donation when it comes time.
Something about this sounds a bit suspicious though....the whole note thing from the FedEx guy......How well do you know him? I'm almost wondering if he left a not to "cover his trail" and then kept the boxes for himself? Have you checked with FedEx to see about his record? I don't know, he knew you were going to be away and it just sounds too convenient for me.....
Good luck with this and DO NOT stop pressuring HO....they should be helping you much much much more that they are!
Something about this sounds a bit suspicious though....the whole note thing from the FedEx guy......How well do you know him? I'm almost wondering if he left a not to "cover his trail" and then kept the boxes for himself? Have you checked with FedEx to see about his record? I don't know, he knew you were going to be away and it just sounds too convenient for me.....
Good luck with this and DO NOT stop pressuring HO....they should be helping you much much much more that they are!
jenniferknapp
Gold Member
- 3,470
cooking.with.ann
Gold Member
- 222
chefheather
- 130
klsnyder
- 459
thechefofnorthbend
- 1,102
My gratitude is bigger then my heart can bare...I am in tears now as I sit and write this response.
Last night, I was talking to my DH about the whole situation and I was about to makie a major decision of making the mistake right, and then letting PC go. I truly thought that maybe being a consultant was not meant to be.
I wake up and check my favorite forum (which I would have missed terribly) and find you all showing such love and compassion and for someone whom you only know by the text that I type in. I am in absolute awe. I thank you all more then I could ever express in a text box. If I could hug each and everyone of you, you bet I would.
I now know, but by the grace of the Lord and the support of such awesome folks as yourselves, that this is a dawn of a new day and I WILL NOT let one lousy mistake set in stone the path for my future with this outstanding community.
It is only 6:45 here on the west coast and as soon as I can down a few gallons of coffee
, I will be back on my saddle, back on the phone and doing what I need to do to make this right.
I truly do not know that my director can make anymore of a difference then I can. Maybe she will. Maybe she wont. I do know that it is my responsibility to correct this mistake with those who depend on me to fullfill their orders and get them their rightful products. I will plead my case to her and to the supervisors and their supervisors above them. If at the end of my challenge, I feel I am no further then I was, I will step up to the plate and make this right.
Thanks for the offering, you have no idea how that would make me feel. How that would help and I bless each and every one of you.
Darby
Last night, I was talking to my DH about the whole situation and I was about to makie a major decision of making the mistake right, and then letting PC go. I truly thought that maybe being a consultant was not meant to be.
I wake up and check my favorite forum (which I would have missed terribly) and find you all showing such love and compassion and for someone whom you only know by the text that I type in. I am in absolute awe. I thank you all more then I could ever express in a text box. If I could hug each and everyone of you, you bet I would.
I now know, but by the grace of the Lord and the support of such awesome folks as yourselves, that this is a dawn of a new day and I WILL NOT let one lousy mistake set in stone the path for my future with this outstanding community.
It is only 6:45 here on the west coast and as soon as I can down a few gallons of coffee
, I will be back on my saddle, back on the phone and doing what I need to do to make this right.I truly do not know that my director can make anymore of a difference then I can. Maybe she will. Maybe she wont. I do know that it is my responsibility to correct this mistake with those who depend on me to fullfill their orders and get them their rightful products. I will plead my case to her and to the supervisors and their supervisors above them. If at the end of my challenge, I feel I am no further then I was, I will step up to the plate and make this right.
Thanks for the offering, you have no idea how that would make me feel. How that would help and I bless each and every one of you.
Darby
jenniferknapp
Gold Member
- 3,470
That is great!! I think that you could take today to make calls and see how far you get, but if you don't get anywhere, I would probably go ahead and duplicate the order again, so that your customers aren't waiting any longer..and then go back to HO and show how much money you needed to take out of your own pocket to make it right since they weren't....and maybe you will get somewhere farther with that...... or, you can try the product adjustment thing
Tree
- 82
I emailed my Executive DirectorDarby,
I emailed my Executive Director with your problem and asked her for her opinion and will let you know what she says. She lives in Ohio so she should be up and about by now.
If you need I'll drive down the coast just to give you that hug in person and the money to help set this right.
Theresia Aylward
Independent Consultant
Depoe Bay on the Beautiful Central Oregon Coast
I emailed my Executive Director with your problem and asked her for her opinion and will let you know what she says. She lives in Ohio so she should be up and about by now.
If you need I'll drive down the coast just to give you that hug in person and the money to help set this right.
Theresia Aylward
Independent Consultant
Depoe Bay on the Beautiful Central Oregon Coast
raebates
Staff member
- 18,217
Chin up, Darby. With all of us behind you, this is going to be resolved. If you can't get it worked out with HO, count on me to help, too.
As far as I'm concerned it could have been any one of us. I understand that the HO has to be careful because there are many dishonest people out there. However, you have been an upstanding part of the PC family for at least a year. You have proven yourself. They should make this right.
Okay, I'll step down from my soapbox now.
As far as I'm concerned it could have been any one of us. I understand that the HO has to be careful because there are many dishonest people out there. However, you have been an upstanding part of the PC family for at least a year. You have proven yourself. They should make this right.
Okay, I'll step down from my soapbox now.
thechefofnorthbend
- 1,102
Tree said:Darby,
I emailed my Executive Director with your problem and asked her for her opinion and will let you know what she says. She lives in Ohio so she should be up and about by now.
If you need I'll drive down the coast just to give you that hug in person and the money to help set this right.
Theresia Aylward
Independent Consultant
Depoe Bay on the Beautiful Central Oregon Coast
You are so incredibly sweet!
I am on the phone right now, again...ugh, with HO and have asked to speak with whoever is in charge of loss prevention or any department like that. I have explained my situation to about a dozen different people and I just keep getting passed off to the next chain of command. Who knows, maybe I will get to lay out my issue with Doris herself!
I hope that someone says "I am so sorry about all of this and because we stand behind our consultants 100% I will see to it that this is taken care of..." I know, its probably a pipe dream, but I have faith in people and SOMEBODY out there has got to understand...
cmdtrgd
Gold Member
- 4,935
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