Helping Recruits with Discontinued Products - Expert Advice

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Discussion Overview

This thread discusses ways to assist a Pampered Chef recruit who encountered issues with discontinued products during a customer open house. Participants share their experiences and suggestions regarding how to handle such situations.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant describes a recruit's situation where a customer wanted to order a discontinued entertaining set, expressing uncertainty about how to assist her.
  • Another participant suggests that if the recruit dates her show in August, she might still be able to submit orders for discontinued items, but this would limit the ability to order new products.
  • One participant mentions the importance of informing recruits about where to find information on discontinued items to prevent future issues.
  • Another participant advises checking with cluster members to see if anyone has an open August show, which could help fulfill the customer's request.
  • One participant shares an idea for the recruit to host an Express Show to potentially earn the discontinued item at a discount or for free, while also suggesting it could lead to further bookings.
  • A participant expresses gratitude for the shared advice and notes that the recruit was pleased with the assistance provided.

Areas of Agreement / Disagreement

Views differ on the best approach to assist the recruit, with no clear consensus on a single solution. Participants offer various strategies based on their experiences.

Contextual Notes

The discussion centers around the challenges faced by consultants when dealing with discontinued products and the importance of communication regarding product availability.

Who May Find This Useful

Consultants who encounter similar situations with discontinued products or those looking for ways to support their recruits may find this discussion beneficial.

C
chefmama
One of my recruits just emailed me a question and I have no idea what to tell her. She had an open house yesterday 9/4 and one of her customers wanted to buy the old entertaining set with the sage, cranberry, eggplant and butternut colors, not the stripes. Her old consultant never let her know of the items being discontinued, so she was very shocked yeterday when she wanted to order this item. Do you know of anyway to get that item??? Any advice would be welcome.

Thanks.
 
Unless she dates her show in August, there's no way to get this. She can still give the show an August date and submit it by September 30th. However, then guests from her Open House CAN'T order the new products on that show. New products must only be on a show dated Sept 1st or later. If she got enough orders so split it into two shows, she can do that....do one with an August date and one Sept. 4th. Does that make sense?
 
  • Thread starter
  • #3
Also, You might let your recruit know, for future purposes, where the discontinued items are located and how she will know this in the future, so she wont have this happen to her again. :)
 
Also, you might check with your cluster members to see if anyone still has an open August show. That consultant will get the sales, but it will make your customer happy.

Shawnna
 
Definitely, if she loves PC... like apparently she does, have her pass catalog around or have an Express Show... (Consultant buys ingredients) and let her know she can get it free or discounted! Plus other products!! There may even be a booking out of it!

If another consultant has a show still open, maybe she'd give your recruit the commission... :confused:
 
  • Thread starter
  • #6
Thanks!Thank you all so much for the advice and ideas. I let my recruit know and she was so happy!! :D
 

Frequently Asked Questions

What should I do if a recruit wants to sell a discontinued Pampered Chef product?

If a recruit expresses interest in selling a discontinued product, it's important to guide them towards promoting current products instead. Encourage them to focus on the benefits and features of the available items, and suggest ways to creatively incorporate discontinued products into their sales strategy, such as highlighting them in social media posts as "vintage" or "classic" items.

How can I help recruits understand the impact of discontinued products on their sales?

Educate recruits about the importance of staying updated with current product lines and trends. Discuss how discontinued products can affect customer interest and sales potential. Encourage them to focus on building a diverse inventory of current products to ensure they meet customer needs and preferences.

What resources can I provide to recruits about discontinued products?

Provide recruits with access to Pampered Chef's official resources, such as product catalogs, training materials, and webinars. Additionally, share your own experiences and insights on how to handle discontinued products, including tips on customer communication and alternative product suggestions.

How can recruits leverage discontinued products in their marketing efforts?

Recruits can leverage discontinued products by creating nostalgia in their marketing efforts. They can share stories or recipes that involve these products, engage with customers who may have owned them, and use social media to showcase how these items can still be valuable in the kitchen. This approach can create a sense of community and encourage discussions around the brand.

What strategies can I suggest to recruits for managing customer expectations regarding discontinued products?

Advise recruits to be transparent with customers about the status of discontinued products. They should communicate clearly that these items are no longer available for purchase, but emphasize the benefits of current products that serve similar functions. Encourage them to offer alternatives and highlight the features of new items that can meet customer needs effectively.

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