Does anyone else find that their guests have trouble with the Guest Special when ordering on the PWS? It seems like most of the time guests don't know to order it so I end up following-up with them to add it (which isn't a problem - gives me a really good excuse to get on the phone!). But then today I got an order and she ordered 2 cookbooks, both as the free ones. So now I have to call her and tell her uh, sorry but your order just went up ~$16 because you can't get TWO free cookbooks! What do you do to help make this process easier? Is it in your host coaching?