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Great Tips from Nancy Jo Ryan Re Stop Sell Items

Jul 27, 2004
Regarding Back Ordered/Stop Sell Items:

Take a name, phone number and credit card. Don’t talk about stop sell. Say, “You know what, we have a hold on that product because we have some back order issues. If you give me your name and phone number (and credit cad) I’ll put the order in as soon as it’s available. Or, “Would you like to order something else in place of that?

“This item is on back order, do you mind waiting?”