jrstephens
- 7,085
Find Out When Your Package Will Ship: Call 800-XXX-XXXX
- Thread starter jrstephens
- Start date
Click For Summary
Discussion Overview
This thread centers around participants' experiences and frustrations regarding shipping delays for their submitted shows. Many users share their current shipping statuses and express concerns about the timeliness of order processing.
Discussion Character
- Anecdotal
- Opinion-based
- Exploratory
Main Points Raised
- One participant mentions submitting a show on March 2, which still shows as "received."
- Another participant shares their experience of calling the shipping number and being informed that orders from February 28 were still being processed.
- Several users express frustration over delays, with one participant stating that their show submitted on the 28th finally shipped, while another's remains in "received" status.
- One participant identifies the shipping number as 800-449-2433 and notes the automated service available.
- Another participant reflects on the historical context of shipping times, noting that delays are common at the end and beginning of the month.
- One user expresses concern about the impact of delays on their credibility with customers, especially as a new consultant.
- Several participants discuss the volume of orders submitted at the end of the month and its effect on processing times.
- One participant mentions that they have been involved in fulfillment and suggests that the system may need reevaluation due to the high volume of orders.
Areas of Agreement / Disagreement
Views differ among participants regarding the reasons for the delays and the effectiveness of the current shipping system. Some express understanding of the situation, while others are frustrated and critical of the handling of orders.
Contextual Notes
Participants share personal experiences related to their submitted shows and the shipping process, highlighting the variability in shipping times and the challenges faced during peak order periods.
Who May Find This Useful
This discussion may be of interest to Pampered Chef consultants who are navigating similar shipping delays and seeking to understand the experiences of their peers.
Ginger428
Gold Member
- 4,361
chefann
Gold Member
- 22,050
See this thread for official info from HO about shipping delays.http://www.chefsuccess.com/showthread.php?t=17588
pamperedpsalmstress
- 146
jrstephens said:
I really hate to be a complainer about this. Buuuuuuuuuut, I just submitted my first show and am frustrated that it's still showing only as 'received' after a week! You are correct this is RIDICULOUS! HO stating people should submit orders as received throughout the month is also ridiculous as I've only had one show, my first one on the 28th and I did submit it as soon as I managed to collect the final payment on Saturday morning. Now I have to take part of my phone time tomorrow and call my first customers to tell them it's going to be at least another week before I can get them their product. Makes me look retarded. I deal with this sort of thing throughout the week in my 'real' job and was hoping not to have to deal with it in this new venture.
jrstephens
- 7,085
pamperedalf
Silver Member
- 2,835
NMmommy
- 253
BethCooks4U
Gold Member
- 12,926
It used to take two weeks for a show to be delivered. Now you can usually count on within a week. We get spoiled very fast. I tell my end of month hosts that we need to get the shows in by no later than the day before the last day of the month because they get an overwhelming number of orders submitted that last day (20,000 on Feb. 28
).
I also tell those that close their shows in the first few days of the month that it will take up to 2 weeks for the products to be delivered. They never complain, in fact they are usually happy with that - some DS companies take a month or more (Longaberger takes 6 or more weeks). Past hosts who have gotten 3 day deliveries in the past are told that because of the end of month rush it will take longer for shows in the first week of the month to come.
If you tell them what to expect they are always fine with it (I always add a few days to my guess and they are even happier
). And if something seems to be delaying the order I communicate that with the host too.
).I also tell those that close their shows in the first few days of the month that it will take up to 2 weeks for the products to be delivered. They never complain, in fact they are usually happy with that - some DS companies take a month or more (Longaberger takes 6 or more weeks). Past hosts who have gotten 3 day deliveries in the past are told that because of the end of month rush it will take longer for shows in the first week of the month to come.
If you tell them what to expect they are always fine with it (I always add a few days to my guess and they are even happier
). And if something seems to be delaying the order I communicate that with the host too.
jrstephens
- 7,085
pamperedalf said:
Amanda,
Maybe you will get lukcy and they will get there quick. Do you have tracking info yet?
Usually if mine leaves PC on Saturday I get them Friday or that next Monday b/c FedEx here seems to not understand that we are suppose to have Saturday delivery now! ha!
PamperChefCarol
- 1,052
I submitted 2 shows Monday night... and both still don't show "picking."
I understand that may have gotten buried but maybe it's time to re-look at their system. I was involved with a beverage wholesale operation so I understand the concept of orders, warehousing, picking, etc and maybe they have outgrown their "system."
Either way, I just submitted a show Friday and can only wonder when I will see that.
I understand that may have gotten buried but maybe it's time to re-look at their system. I was involved with a beverage wholesale operation so I understand the concept of orders, warehousing, picking, etc and maybe they have outgrown their "system."
Either way, I just submitted a show Friday and can only wonder when I will see that.
janetupnorth
Gold Member
- 14,814
janetupnorth
Gold Member
- 14,814
Carol - HO said they should be caught up to their 48 hr. turn-about by sometime this week. They scheduled 22 hrs. a day and Sat/Sun to catch up for us.
I too am in a fulfillment type industry (as an engineer) and you can only design to a point. Without seeing their system, we can't determine. They had a HUGE hit at the end of the month that wasn't planned and hurt the system. The fact that they could boost hours to 22 per day and "add" Sat/Sun means they haven't "outgrown" their system. If they invest to increase it would be too big for the rest of the year.
I too am in a fulfillment type industry (as an engineer) and you can only design to a point. Without seeing their system, we can't determine. They had a HUGE hit at the end of the month that wasn't planned and hurt the system. The fact that they could boost hours to 22 per day and "add" Sat/Sun means they haven't "outgrown" their system. If they invest to increase it would be too big for the rest of the year.
Frequently Asked Questions
How can I find out when my Pampered Chef package will ship?
You can find out when your package will ship by calling our customer service at 800-XXX-XXXX. Our representatives will be happy to assist you with tracking your order and providing shipping updates.
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