I submitted a show on the 24th. It has shown picking for a few days now. Yesterday (the 30th) it still showed picking even though the Shipment page said shipping shows rec'd the 25th.
So I called to make sure there wasn't a problem with the show, etc etc. When will it ship? They don't know.
Well, this morning it was still showing Picking, and now an hour later: IT IS ON THE FEDEX TRUCK FOR DELIVERY???!!! What?? So, apparently the show shipped on the 29th. Wouldn't have Customer Service known that when I called on the 30th?
It is OK for this show, but my last show, the host needed a heads up when the show might arrive as she needed her downstairs neighbor to keep an eye out for FedEx and pull in the boxes. Usually I can give hosts a day or so notice. In this case I would not have been able to give ANY notice!
I know that the update on Shipment page might fall through the cracks - I guess I am really venting about actually calling HO yesterday and them not providing accurate info. Oh well. Vent over! I feel better!
So I called to make sure there wasn't a problem with the show, etc etc. When will it ship? They don't know.
Well, this morning it was still showing Picking, and now an hour later: IT IS ON THE FEDEX TRUCK FOR DELIVERY???!!! What?? So, apparently the show shipped on the 29th. Wouldn't have Customer Service known that when I called on the 30th?
It is OK for this show, but my last show, the host needed a heads up when the show might arrive as she needed her downstairs neighbor to keep an eye out for FedEx and pull in the boxes. Usually I can give hosts a day or so notice. In this case I would not have been able to give ANY notice!
I know that the update on Shipment page might fall through the cracks - I guess I am really venting about actually calling HO yesterday and them not providing accurate info. Oh well. Vent over! I feel better!