PamperedPrincess74
Member
- Sep 6, 2005
- 233
- 0
Last night, I check the tracking # again and out of 4 boxes, only ONE has been redirected. So this morning I call again and I get THE snottiest NASTIEST woman. I'm trying to explain the situation to her but she's interrupting me (No less than 4 times). I give her one of the tracking #s and after about 5 minutes of complete silence (I wasn't even sure if she was still on the line) she asks for my phone #. I give her that and again 5 or 6 minutes of complete silence. She then asks for my address and is silent again for (and I'm not exagerating) 14 minutes. I finally had to ask if she was still there and she responds (COMPLETELY EXASPERATED) "YES, I'm still here, I'm TRYING to help you.". At this point, I'm SO annoyed, but I am afraid to complain because I really need her to fix this problem. I was VERY friendly to her throughout this whole call. I went completely out of my way not to sound angry or upset about the fact that I had spent a half hour trying to fix this yesterday and it wasn't done.
Finally she goes "All right, I've sent the information to the driver. " and I said, "so is there any way for me to verify that it's going to arrive at my house and not the hosts" and she basically YELLS at me "MA'AM, I CAN'T GUARANTEE ANYTHING. THIS ISN'T UPS'S MISTAKE AND WE AREN'T REQUIRED TO FIX IT. IF IT WERE OUR MISTAKE, THEN THAT WOULD BE DIFFERENT."
Ok, I GET that it was P. Chef's mistake (or maybe even mine) HOWEVER, when they assured me the first day that it was going to be redirected and it wasn't - doesn't THAT then become THEIR mistake? And who cares whose mistake it is? If you have the ability to FIX it when it IS your mistake, don't you have the ability to fix it when it isn't? In the interest of customer service? I'm SO annoyed. I hate when I get stuck with a person who doesn't WANT to help.
I SOOOOO wish P. Chef would find someone else to do their deliveries.