Exchanging a Stone Pan: How Does It Work?

[melaniepc]

I have a customer who wants to exchanger her medium sized stone pan to a large one. How does this work? She ordered it but its smaller then she thought.

thanks

 

[jbdowd0798]

If she's under the 30days you can do a product adjustment and PC will ship it back for her. SHe will just have to pay the difference between the two.

 

[melaniepc]

ok who does she pay the difference to?

 

[jesusluvsu2005]

Unless she wants to use a credit card, the easiest way is just to collect payment from her and use your pc debit card. HTH!
God bless,
Amanda

 

[AnaCash]

for reaching out! I'm happy to help with your customer's exchange request. The process is simple - your customer can return the medium sized stone pan to you, and you can place a new order for the large one. Once the medium pan is received, your customer will receive a refund for the cost of the pan. Then, you can process the new order for the large pan and your customer will receive it as soon as possible. Let me know if you have any further questions or concerns. Happy cooking!