cmdtrgd
Gold Member
- 4,950
I used to try to keep notes on what customers want to see added to the line or what they were looking for that was discontinued. That became a headache, so here's what I'm doing now.
When a customer wants something added to the line I ask them to email [email protected] and cc me with their idea.
When a customer wants something that has been discontinued I ask them to email [email protected] with why they want it and to cc me. Sometimes I'll ask them to ask HO why something was discontinued...just to see what their response is.
See a pattern? I am providing good customer service and HO is getting feedback straight from our customers!!!:thumbup:
When a customer wants something added to the line I ask them to email [email protected] and cc me with their idea.
When a customer wants something that has been discontinued I ask them to email [email protected] with why they want it and to cc me. Sometimes I'll ask them to ask HO why something was discontinued...just to see what their response is.
See a pattern? I am providing good customer service and HO is getting feedback straight from our customers!!!:thumbup: