kdangel518
Gold Member
- 933
Hi everyone- I just got a very frantic email from a customer this morning, she purchased the large round stone with handles from a show I did back in Feb, and it broke on her the first time when she was cooking chicken nuggets on it. I asked her how many, and she said three of the big ones. I told her that the issue may have been that she needs a smaller stone for that, because I know if you put small amounts of food on a large stone it can break.
I replaced the round stone for her, and she purchased the med. bar pan for her chicken nuggets, which apparently has been working out great for her.
I just got the following email from her today: Hi Kara
I don't know if you remember me, but i purchased a stone from Cara M's party back in the early part of this year. It broke, you replaced, i loved...loved....loved it and now this one is in many pieces. I was making a pizza and i had the bar pan on the rack below making chicken nuggets. Then I took out the pizza to check it and when I put it back in to finish cooking it, I heard a pop and it was my beloved pizza stone.....the large one..........the one that i loved the most. Am I going to be able to replace this one for n/c? I need a new one asap. Please email me or call me.
So, my first thought is, yes, it can be replaced with no charge since it's still under the 3 year warranty, but secondly, I'm wondering WHY her stones keep breaking... do you think because she had two stones in the oven at once, this one on the rack above the smaller stone, that could have caused the stone to break?
As you can see she's pretty frantic to get this replaced, so I'm going to get back to her today, but I'd like to have an explanation/idea/tip for her for the next one! I'd really like to not have to replace a THIRD stone for her as I'm sure she's getting a little frustrated by this point, and she LOVES PC, I don't want her to start thinking we make bum products! TIA! :chef:
I replaced the round stone for her, and she purchased the med. bar pan for her chicken nuggets, which apparently has been working out great for her.
I just got the following email from her today: Hi Kara
I don't know if you remember me, but i purchased a stone from Cara M's party back in the early part of this year. It broke, you replaced, i loved...loved....loved it and now this one is in many pieces. I was making a pizza and i had the bar pan on the rack below making chicken nuggets. Then I took out the pizza to check it and when I put it back in to finish cooking it, I heard a pop and it was my beloved pizza stone.....the large one..........the one that i loved the most. Am I going to be able to replace this one for n/c? I need a new one asap. Please email me or call me.
So, my first thought is, yes, it can be replaced with no charge since it's still under the 3 year warranty, but secondly, I'm wondering WHY her stones keep breaking... do you think because she had two stones in the oven at once, this one on the rack above the smaller stone, that could have caused the stone to break?
As you can see she's pretty frantic to get this replaced, so I'm going to get back to her today, but I'd like to have an explanation/idea/tip for her for the next one! I'd really like to not have to replace a THIRD stone for her as I'm sure she's getting a little frustrated by this point, and she LOVES PC, I don't want her to start thinking we make bum products! TIA! :chef: