pamperedmomto3
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cooking4pchef said:I also have tried to make CCC. I am TOTALLY scared to talk on the phone and feel that I am being pushy and bothering people. The one & only time that I did get on the phone I made 3 calls and the last woman I spoke with was TERRIBLE!! She told me that she was not interest in me or TPC and to not call her again. That make me feel even more scared!!! Does anyone have any suggestions for how I can overcome this fear and what can I say that might not sound so pushy?
Awwhh thanks! You'd be soo proud that day, watching me work that phone lol !pamperedbecky said:Awesome testimonial, Heather! Way to go my little phone-phobic!!!
It is hard at first to do these calls. If you feel uncomfortable, ONLY call to just check in on their products and to make sure they are using them and enjoying them. Don't put pressure on yourself to ask about bookings unless there's a blatant red flag comment by your customer or something. I found that takes the pressure off......if you're really just calling to check in on them. You WILL find that most are appreciative for the call. I did one today from a show from December. We chatted for 15 minutes and it was fun, plus I was really glad I called because she had ordered a bunch of grill tools in December. She LOVED the BBQ BAsting Bottle and never even opened the BBQ Basting Brush, so she wanted to exchange it for another basting bottle. She was so happy to hear that it will be easy to exchange. I'm glad I called because otherwise it probably would have sat there totally unused and now she's happy about it! So, even the small results or the comment "thanks for calling, I never have other consultants who do that" will make you feel good about it!
I like Heather's mantra of "Just Do It!"
I don't think it sounds lame at all!! It is wonderful that you have found something that makes it possible to make your calls with confidence! We should all be so lucky!ted122781 said:I HATE making the phone calls. I've been working on it, but I know I have a lot of improvement. I'm naturally an overly anxious person so when I get ready for my phone call time, I have to listen to inspiring and uplifting stuff at least an hour prior. I subscribe to Joel Osteen's sermons on iTunes, and I listen to them; or I listen to recorded tele-classes. I know it sounds lame, but it really helps. Then when I make the phone calls, and I book a show I'm completely over the moon with excitement.
Great script Kelly, I will have to borrow that! THanks! You make it sound very genuine and it's truely a customer care call! Which is what I intend to do at first.. until I get comforatable make calls regularly!KellyTheChef said:My advice: keep it strictly CUSTOMER CARE. Especially if you feel like you are being PUSHY. Once you get over the fear, you will be able to "branch out" and bring up hosting or the opportunity.
When I call I say something like "Hi there, this is Kelly with TPC. I met you at Suzie's party! Do you have a quick minute to chat?" If it's OK, then I say "I am just checking in to make sure that you are 100% happy with the products you purchased. Are they "out of the box" yet?
To be a little funnier, you can call them and tell them you are making your "out of the box calls" When they ask what that means (or if they just sit there like a bump on a log and don't respond... ) You can tell them you are calling to be sure that they have their new stuff "out of the boxes" and in use!
heat123 said:So although it's HARD especially at the beginning, it does get a little easier with each call I think! Using that 100 NOs helps too, checking off the list trying to get it fully checked off but then actually getting a positive result is even better!
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Customer care calls are phone calls made by representatives of Pampered Chef to their customers in order to check in on their satisfaction with products, address any concerns or issues, and gather feedback for improvement.
Customer care calls are important for maintaining a strong relationship with customers and ensuring their satisfaction. It also allows for valuable feedback and insights to improve products and services.
The frequency of customer care calls can vary depending on the individual representative and the needs of their customers. It is recommended to do them at least once every few months to stay connected with customers.
The main goal of a customer care call is to check in on the customer's satisfaction and gather feedback. Be friendly, listen attentively, and ask open-ended questions to encourage the customer to share their thoughts and experiences.
If a customer has a complaint during a customer care call, listen to their concerns and offer solutions or escalate the issue to a supervisor if needed. It is important to address complaints promptly and professionally to maintain a positive relationship with the customer.