Booking During Customer Care Calls

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Discussion Overview

This thread explores participants' experiences and strategies regarding booking during customer care calls following Pampered Chef shows. Participants share their challenges, approaches, and thoughts on the effectiveness of these calls in securing bookings.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant shares their experience of a successful show with good sales but no bookings, noting that attendees cited time constraints due to work commitments.
  • Another participant mentions they do not conduct customer care calls the day after a show, suggesting that catalog shows could be a potential avenue for bookings.
  • One participant discusses their strategy of mentioning catalog shows to friendly attendees and expresses a desire to improve their booking rate during customer care calls.
  • Another participant states they do not focus on bookings during their customer care calls, preferring to check in on customer satisfaction with products instead.
  • One participant, identifying as a consultant, shares a specific approach to asking about bookings, which led to a successful booking in a previous instance.
  • Another participant expresses surprise at the suggestion of asking if a potential host means "not now or not ever," indicating a willingness to try new strategies.

Areas of Agreement / Disagreement

Views differ on the timing and focus of customer care calls, with some participants advocating for direct booking inquiries while others prefer a more casual approach focused on customer satisfaction. No clear consensus emerges on the best method.

Contextual Notes

Participants share personal experiences and strategies, reflecting a range of comfort levels with phone communication and varying approaches to securing bookings.

Who May Find This Useful

Consultants looking for insights on handling customer care calls and exploring different strategies for booking follow-ups may find this discussion relevant.

chefHLM
chefHLM
Messages
100
I had a pretty good show yesterday, there were 15 people including the host, it's at $530 in sales so far, but NO BOOKINGS! I'm still trying to work on my full service check out but I did ask everyone about booking and everyone said they didn't have the time, most said it was because they were working 2 jobs, etc. I only had one flat out no. So my question is what should I be saying to them when I call them tomorrow during my CC calls? I'm horrible on the phone, I would rather be in front of 100 people staring at me than not being able to see that one face on the other line. I HATE the phone! LOL
Any help would be appreciated! TIA!!!
 
I don't do customer care calls the next day even though many will tell you to do them. Did you mention catalog shows?? Worst they say is NO! :)

I've had show that are big $ but no bookings and small shows with 3-4 bookings.
 
  • Thread starter
  • #3
I mentioned catalog shows to the few that were more friendly when I asked them about hosting a show, I just thought maybe I could do a little more convincing during CC and maybe get at least one booking out of it. I only have one more show on my calendar and it's in May. I really need the bookings right now.
 
I'm no help, Holly. When I do my CCCs a few weeks after the show I don't specifically mention bookings. I simply tell them I'm calling to makes sure they LOVE their PC products.
 
I don't do MACs, and, I hate to admit, I don't do CC calls, either. I will definitely start doing CCs, starting this month.

Ok, that said, why not do the tried and true "does that mean not now or not ever?"

Hi, xxx, this is Holly, your Pampered Chef Consultant. I was so happy to meet you at xxxx's show yesterday. Did you have fun? What was your favorite part of the show? When we went through the check out you said you wouldn't be able to host a show, and I'm just wondering it that means not now, or not ever? Because, in order for xxxx to receive the host benefit along with you, it can be anytime within the next six months . . . "

I actually did this at a show last month, and not only ended up with the booking, but my (May) host is so excited, she's already sent the e-vite and a reminder!
 
  • Thread starter
  • #6
Thanks! I never thought to ask them not now, or not ever.
I have never really done CC calls just because I HATE the phone. I'm thinking maybe I need to do more with my business right now. I really want to make this work!
 

Frequently Asked Questions

What is a customer care call?

A customer care call is a follow-up conversation with a customer after they have made a purchase. The purpose is to ensure customer satisfaction, address any questions or concerns, and provide additional support or product recommendations.

How can I effectively book a party during a customer care call?

To effectively book a party during a customer care call, start by building rapport and discussing the customer's experience with their recent purchase. Once you gauge their satisfaction, casually mention the benefits of hosting a party, such as earning free products or exclusive discounts. Ask open-ended questions to engage them and gauge their interest in hosting.

What should I say if a customer shows interest in hosting a party?

If a customer expresses interest in hosting a party, thank them for their enthusiasm and provide details about how easy and fun it can be. Discuss potential dates, the types of parties they can host (in-person or virtual), and the rewards they can earn. Offer to send them more information and help them plan the event.

How do I handle objections when a customer declines to book a party?

If a customer declines to book a party, listen to their reasons and empathize with their concerns. Offer solutions or alternatives, such as a smaller gathering or a virtual party. Reassure them that there is no pressure, and let them know they can reach out anytime if they change their mind or have further questions.

Can I follow up with customers who didn't book a party during the call?

Yes, following up with customers who didn't book a party is a great idea. Send them a friendly message or email thanking them for their time and reiterating the benefits of hosting. You can also share any upcoming promotions or new products that might spark their interest in hosting a party in the future.

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