12" Executive Skillet Backordered??

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Discussion Overview

This thread discusses the backorder status of the 12" Executive Skillet, with participants sharing their experiences regarding shipping delays and communication from the company. Many express concerns about the lack of notification regarding backorders and the impact on their shows and hosts.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant mentions discovering that the skillet was on backorder after contacting customer service, who could not provide an estimated time of arrival.
  • Another participant notes that they were unsure if their order would include the backordered skillets and had not received any prior notification.
  • Several users express frustration over the misleading shipping information, specifically regarding the absence of a second shipping box that was indicated in the order summary.
  • One participant shares their experience of having multiple skillets on backorder from February parties, with mixed results on shipping.
  • Another participant mentions a lack of communication from the company regarding the status of backordered items, leading to dissatisfaction.
  • Some participants inquire about when the skillets might become available again, with one suggesting a potential date of March 27th based on hearsay.

Areas of Agreement / Disagreement

Views differ regarding the communication about backorders, with some participants expressing frustration over the lack of notifications, while others share their experiences of receiving updates. No clear consensus emerges on the reliability of the shipping information provided.

Contextual Notes

Participants are primarily discussing their personal experiences with backordered items related to their Pampered Chef shows, highlighting the impact on their business and customer satisfaction.

Who May Find This Useful

Consultants who are managing customer expectations regarding backordered products may find this discussion relevant, particularly those who have experienced similar issues with shipping and communication.

kaseydee
kaseydee
Gold Member
Messages
1,104
Did I miss it somewhere that these were on backorder? I just called b/c one of my shows came in & it shows shipping in box 2 but there is no box two & no tracking on cc for a 2nd box. I just got off the phone & after about 5mins of trying to find it on the order she said it is on backorder & she had no eta either.
 
I saw that on CC this morning. I had several on February parties, so I'm wondering if the one to be delivered will have the 2 on it or not. I didn't recall seeing an email, though. I just happened to check to see if anything else was on back order, besides our loverly Mega Scrapers!

When did you submit your show? Mine was submitted 3/2 with 2 of the skillets on it. I might give my host a heads up... Thanks!

Tammy
 
Oh no really??? I sell at least one at every show!!!
 
  • Thread starter
  • #4
My show was 2/29 & it just shipped last week & b/c of weather I just got it today instead of Saturday.
 
  • Thread starter
  • #5
Be sure & watch it b/c my order showed the 12" shipping in box 2 on the host's order summary but there was no box 2 at all. I have never had anything backordered before so I assumed they would let you know if something was b/o but I guess not. It would really be mis-leading to the host receiving the order summary & it showing to be in box 2.
 
You can check BO products on CC under the Shipment Status section. When I have had things on BO in the past I have gotten an email from HO when the order ships that says they are BO. They seem to be behind these days, so, you may get notice late.

This is what is on there right now:
Back Order Status

The following information is current as of Friday, March 7, 2008:


The following item is currently on back order:

Mega Scraper, Item #1701 — Consultant orders only
Executive 12" Skillet, Item #2865
Nonstick Cake Pan with Bonus Checkerboard Insert, Item #9611

Please note: Any customer may cancel an order and obtain a refund if he or she would prefer not to wait for shipment of a backordered item. Please contact the Solution Center at 888-OUR-CHEF for more information.
 
  • Thread starter
  • #7
Thanks Jennifer.....I had never noticed those two options before!
 
  • Thread starter
  • #8
Has anyone heard when these might be coming available again?
 
I heard March 27th, I think...I HOPE!
 
I had 2 on backorder from Feb. parties, one shipped yesterday and one shipped today.
 
I have one on back order for a Feb show...I received an email saying it would ship on the 24th and arrive on the 27th....and it hasn't arrived at my host's house. I check the tracking # and it doesn't say anything except Package data transmitted to FedEx.

I'm so pissed....my poor host has been waiting all month for this pan...I didn't receive any info from HO that the pan didn't ship.

What the heck??:grumpy:
 
My Feb. host just got hers last night.
 
  • Thread starter
  • #13
I called last night & held for over 2 hours b/c it showed shipped on March 25th but no movement. HO said they would send out another one asap & if we got 2 just to call them back.
 
My show on the 16h and submitted on the 19th just shipped
 

Frequently Asked Questions

What does it mean when the 12" Executive Skillet is backordered?

When the 12" Executive Skillet is backordered, it means that the item is temporarily out of stock and cannot be shipped immediately. Customers who order it will be placed in a queue and will receive their skillet as soon as it becomes available again.

How long will I have to wait for my backordered 12" Executive Skillet?

The wait time for a backordered 12" Executive Skillet can vary depending on the manufacturer’s restocking schedule. Typically, customers can expect to receive updates on their order status and estimated shipping times from Pampered Chef.

Can I cancel my order for the backordered 12" Executive Skillet?

Yes, you can cancel your order for the backordered 12" Executive Skillet. It is advisable to contact your Pampered Chef consultant or customer service to initiate the cancellation process.

Will I be charged for the backordered 12" Executive Skillet immediately?

Generally, you will not be charged for the backordered 12" Executive Skillet until it ships. However, it’s best to check the specific payment policies during your order process for confirmation.

Are there any alternatives to the 12" Executive Skillet while it's backordered?

Yes, Pampered Chef offers a variety of other skillets and cookware options that you can consider while the 12" Executive Skillet is backordered. Your consultant can help you find a suitable alternative that meets your cooking needs.

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