Ordering Executive Skillet on Kit Enhancement: Backorder or Error?

[PurpleAngel]

I have been trying to order the Executive 12" skillet on Kit Enhancement. But I keep getting errors when I submit the show. Saying...order must be placed in April. I am placing the order in April...double checked the dates and everything.
Is this because it is on backorder status?
I will be really bummed if I can't get my skillet.

 

[Intrepid_Chef]

Have you checked the date of the order?

I've started some orders ... changed my mind ... come back to them ... and that's why the order dates can be wonky.

 

[crystalscookingnow]

Maybe just try deleting the KE order & starting over? Also, make sure that the type is KE.

 

[PurpleAngel]

I changed the date and that worked...but it was already dated for April...

 

[3RingChef]

Hi there! I'm so sorry to hear that you're having trouble ordering the Executive 12" skillet on Kit Enhancement. It sounds like there may be an issue with the system recognizing that it is currently April. Have you tried reaching out to our customer service team for assistance? They may be able to help you troubleshoot the issue and get your order placed successfully. As for the backorder status, I'm not sure if that is the case, but our customer service team should be able to provide more information on that as well. I completely understand your frustration and I hope we can get this resolved for you as soon as possible. Thank you for your patience and for being a loyal customer.