Yikes - Individual Order Instead of Host

[IAmChefJ]

Help! Have an order that was submitted online through my director's website (because I didn't have mine up yet, so the invites went out through hers) as an individual order shipped direct to her, instead of through my SIL's party.

Is my SIL out of luck for getting credit for this on her party? Will a phone call anywhere help?

I'm lost. But she's so close to the next level of sales -- I really want to help her!

 

[BethCooks4U]

The only thing she can really do is order those items again and when the ones she ordered from your director are delivered she can call to have them picked up and get a refund of payment. Her money from the first order will be tied up for that time though - so she needs to know that.

 

[wadesgirl]

It depends. Have you closed your sister's party yet? If not, then you can call HO with the online order number and have them cancel it. Actually your director may have to do that because it's under her name. I had the same thing happen last month and they canceled it forme.

 

[BethCooks4U]

It depends. Have you closed your sister's party yet? If not, then you can call HO with the online order number and have them cancel it. Actually your director may have to do that because it's under her name. I had the same thing happen last month and they canceled it forme.

Good to know!

 

[KellyTheChef]

Sometimes you can cancel the "wrong" order...but once it gets so far through the process, HO can't do anything to stop it. If it can't be cancelled, then Beth's answer is the only thing that will work.