Individual Order - No Past Host Discount?

[kcjodih]

I'm trying to submit an order for a host I had in October. It's showing that she has a past host discount number and that it's valid until 10/12 but when I go to input the order it's showing a 0% discount and isn't giving her the past host 10%. Is that discount not allowed on individual orders? I can't believe after 7 years I have to ask but I have NO idea and really want to submit this and go to bed. I figured I'd surf CC and see what I can find until a cheffer helps me out. Anyone?

 

[Chef Gilles]

It won't give her a discount if the item is a monthly host item. Is the show for January? Did you do your January update this month? Not sure what else it can be....let me know

 

[kcjodih]

Yes it's a last minute January entry. She hosted in October. I have her host number in PP from before. It's dated January and its the party sticks, two trivets and 4 bottles of peppercorn. I did the update just in case and it's STILL not working . I even closed the program and reopened...

 

[Chef Gilles]

are you sure the past host number is dated 2012 and not 2011?

 

[kcjodih]

Okay I just went to CC and downloaded the upGRADE instead of just doing the regular program and product list update in PP itself and then tried to create the order again and it worked. Thanks for the suggestions Chef Gilles. Getting close to midnight here...phew!

 

[Chef Gilles]

Try picking the client again. In the order, press "find contact" again and pick her and see if the numbers change.

 

[Chef Gilles]

Pass midnight here in New Brunswick!

 

[kcjodih]

I know that's what I was thinking when I saw your post. We head to PEI every summer and I always get messed up when crossing over from Quebec to NB Thanks again!

 

[Brenda.the.chef]

I've been having issues with P3 not updating like it should. I have to go to CC and do the manual update. I can't get it to sync with my website lately either. One day, I'll have to be fighting with it during "normal" business hours so that I can call customer support and see if I'm doing something wrong.