I Had a Fundraiser Guest Order Online as Individual Online Order!

[mconsola]

Despite my simple "How to Order Online" information which was included in her fundraiser packet (twice!) as well as reviewed at the kickoff I had a guest/participant place her order online as an individual order last night. Can HO fix this? Do I need to email or call ASAP on Tuesday? I'm teaching my first day of school on Tuesday so not a lot of free time! Why can people not understand this? It's not as if it automatically creates an individual order when you shop online! THERE ARE WARNINGS FOR GOODNESS SAKE!

 

[Chefstover2]

The last time this happened to me, there was nothing HO could do since they process individual orders very quickly. You can try, but I'm not hopeful...sorry that happened to you!

 

[cathyskitchen]

I don't think there is anything you can do, unfortunately. You can call/email her to thank her for the order and let her know that, unfortunately, it won't be counted towards the fundraiser since she placed it as an individual, but you appreciate it just the same. Maybe she'll ask how she can cancel/reorder the items on the fundraiser, and if SHE calls HO to cancel the order, then you might be in luck. Other than that, you could just take some of your commission from her order and write a check to the organization separately. That's all that I can think of. HTH!

 

[Chefstover2]

Cathy,

That's what I did the last time it happened...I totally forgot! I just sent them a check for what they would have gotten...it works out the same.

 

[Sheila]

I see that it's been a little over a week since you had your dilemma, but for future reference I wanted you to know that it's possible!

I have an open Catalog Show and the hostess is not doing so well. Her 3rd & final order was placed on my PWS as an individual order. I told the guest how to go into their account & hit "cancel", but it was not showing as a "new" order any longer & would not allow the guest to cancel.

It was the weekend, so I knew that they hadn't shipped it yet. 7AM Central Time is 9PM in Japan for me. I set a timer and called The Solution Center as soon as they opened. It took about 30 min's to get through & I was just SURE that they were going to tell me that they couldn't help me, but they helped! They were able to cancel the order!!! :cheerleader:

The guest's credit card had already been charged. Now I'm waiting 3-5 days until the credit appears on the Guest's card before I submit the show. I told her that I feel confident that she'll get the credit, but I'd rather play it safe & wait.

Oh, and what I didn't tell the Solution Center, was this poor host only had $113.75 in sales. This one order moved her to $176 in sales and helped her show to qualify.