Why Are The Pampered Chef's Sheet Pans on Stop Sell?

[ted122781]

Poopy! I am glad that they notified us. This gives me just another reason to brag about how professional and awesome this company is.

 

[janetupnorth]

I just submitted an order last night for a hostess and one of the guests ordered 2 large sheet pans! That is going to affect my commission and the hostesses FPV. Now what do I do??

Elizabeth - it WON'T until after March 31st. Up until 3/31 orders are still being accepted.

Don't worry...and your customers will get the replacement or refund option.

 

[janetupnorth]

"For your customers - We’ll be contacting hosts directly to notify them of this situation. Hosts will be asked to contact their guests to give them a toll free number or email address so that their guests can let us know whether they prefer a refund or replacement pan. To thank them for their help and apologize for the inconvenience this causes them, we are sending affected Hosts the Bamboo Tongs (item # 2046)."

I would prefer to contact the guests personally rather than have the host responsible for it. Anyone else feel this way?

Yup, already notified mine and said they'd be getting a call or something in awhile.

 

[elizabethfox]

Elizabeth - it WON'T until after March 31st. Up until 3/31 orders are still being accepted.

Don't worry...and your customers will get the replacement or refund option.

I know they are still acceptng the orders....i was just wondering about the replacement/refund option. If they decide to just get the refund, then doesn't that affect the hostesses show sales??

 

[MissChef]

I know they are still acceptng the orders....i was just wondering about the replacement/refund option. If they decide to just get the refund, then doesn't that affect the hostesses show sales??

NO it won't! PC will not screw their hosts or their consultants like that! That is very bad business and I KNOW they would not do that to us!

 

[mpkegley]

The funny thing is that I noticed discoloration on mine just the other day. I thought maybe it was what I had made on it last, can't remember what it was. I was going to email HO and ask them about it.

 

[PamperedDor]

He He - I just looked up in P3 - I have only sold 3! It being my fault of course - I am not a big fan of them - I sell a ton of large bar pans - So at my 2 shows this month, I only bought the med. pan- didn't even talk about it - so I guess I am in luck -

Do you think they will replace the ones we earned in SA as well?? My large is still in the plastic -

I am so glad they picked up on the coll. bowl - That will be important to let customers know -

 

[sarahlegare]

I'm glad they're making good on it!! I am bummed that they're on stop sell though! I've been selling alot, people love the heavy duty quality~hope they get it squared away & have replacements quickly!

 

[dymplz8]

So, I just want to make sure I am reading this correctly. Any of the guests who have purchased the Medium sheet pans will still be able to use the ones they have if they feel comfortable doing so and then will also be able to get either a refund or replacement pan once the problem is fixed. Is that correct. I know I sold quite a few at my last show so I want to contact the hostess and keep her informed.

 

[janetupnorth]

So, I just want to make sure I am reading this correctly. Any of the guests who have purchased the Medium sheet pans will still be able to use the ones they have if they feel comfortable doing so and then will also be able to get either a refund or replacement pan once the problem is fixed. Is that correct. I know I sold quite a few at my last show so I want to contact the hostess and keep her informed.

Yes!!!!
There is no issue using it, they just look uglier...


...and they can get a refund or replacement when available...

...and your host will get bamboo tongs...

 

[Kitchen Diva]

just got my email too. I sold alot of these pans already. I hope they get this figured out. Man, I just got my pan from my sample order yesterday too. Now I will have the bad one!!!

I've noticed something about your posts. Another one of our members pointed this out to you from a different thread you started, but I would like to stress her point a little further. I like you and would like to help out. :blushing:

You said above that "Now I will have the bad one!!!" You will only if you say you will. Words can be death or life- if you continue to choose words that attract death, dismay, confusion, trouble, stress and anxiety, you will continue to live a life that is nothing but disappointing. It's like you are expecting to have trouble from PC so you are getting trouble. You just said with your words that you WILL have the bad one- so you probably will. Since you expect bad things to happen to you, they will continue to happen to you until you change your words and your thinking.

It doesn't happen over night, but I'm telling you- a more positive outlook will start attractive more positive things, people and events in your life! If you lean towards the spiritual side- the bible can really help with this, as well as a few books I could suggest. If not- The Promise has similar concepts to speaking your end results. I don't agree with the philosophy of it entirely, but the fundamentals of you are what you speak is biblically based.

I feel for you and your frustration which is why I wanted to share this with you. Sorry to hijack the thread.:blushing:

Start expecting favor with people and start expecting things to go well!

 

[KimoMakano]

Hmm, just curious about something. When they say they will replace them does that mean we will need to ship the original back?

The reason I ask is that living in Hawaii the shipping is killer and if we are going to be asked to pay for the return postage on these it could get a little pricey.

 

[janetupnorth]

Hmm, just curious about something. When they say they will replace them does that mean we will need to ship the original back?

The reason I ask is that living in Hawaii the shipping is killer and if we are going to be asked to pay for the return postage on these it could get a little pricey.

I DOUBT it! No way would PC demand that many sheet pans shipped back on a recall...they'd let everyone keep them for the hassle they are going through.

 

[Teresa Lynn]

and what in the world would they do with thousands of returned sheet pans?????

 

[PamperedDor]

and what in the world would they do with thousands of returned sheet pans?????

My exact thoughts!!! LOL!!

 

[Stephaniecafe]

and what in the world would they do with thousands of returned sheet pans?????

Build a giant PC robot warrior that is broiler prooof!!

 

[janetupnorth]

Well, if you REALLY don't want to use it, use it for a drip pan for your grill, a tray in the garage, use it for welding practice... ???Personally, I'm going to keep using mine for now...

 

[elizabethfox]

Build a giant PC robot warrior that is broiler prooof!!

Well...duh....that is so obvious....
Now why didn't I think of that

 

[elizabethfox]

Well, if you REALLY don't want to use it, use it for a drip pan for your grill, a tray in the garage, use it for welding practice... ???


Personally, I'm going to keep using mine for now...

I have used mine a few times, and I am not having any issues. But if I DO then I will just use the old one for a tray during the summer....like to carry out the ketchup, mustard, onion, etc for our bonfires and parties. Just put a nice cloth napkin down and add your condiments and toppings. Instant tray!

 

[Stephaniecafe]

Or leave it tucked between the mattress of your bed so if you hear a sound in the middle of the night... AHHHHH!!! Feel the durability and quality of that!!!

Oh-- Just got a visual of a cartoon goooose egg!!

 

[janetupnorth]

I have used mine a few times, and I am not having any issues. But if I DO then I will just use the old one for a tray during the summer....like to carry out the ketchup, mustard, onion, etc for our bonfires and parties. Just put a nice cloth napkin down and add your condiments and toppings. Instant tray!

Yup - cloth napkin will make it work great!

 

[BethCooks4U]

They will not want the sheet pans back and even if they did they would not have us pay that shipping.

Remember when they recalled the woven pieces? They asked us to toss those (the handles were falling off). With these they SAID we can continue using the ones we have.

Isn't our company great?!:love: They admit when there's a problem and replace the "bad" item without even batting an eye!

...here's hoping the manufacturer corrects the issue soon.

 

[GeorgiaPeach]

and what in the world would they do with thousands of returned sheet pans?????

Sell them on ebay, of course

 

[wadesgirl]

I noticed that when I washed mine. Didn't even think anything of it because I left in it in the dishwasher overnight. I have two at home and at least 1 sold before and my sister just bought one! It's at my house right now, waiting for me to get home. Guess I get to go home tonight and check and personally give my guests a call. What exactly are you saying to your guests?

 

[Teresa Lynn]

Lisa,
you crack me up!

 

[blestmom]

I'm new to Pampered Chef, and I'm happy with the way they stand by their products. I love Pampered Chef! And the idea of using an old one that may have problems as a tray is a great idea. I don't have a sheet pan yet, but was going to order one. I'll wait a bit. They seem like a neat item.

 

[chefshawna]

Mine just started doing this too, I had baked some squash on it and thought it was just that!! I'm glad I'm not going crazy! I wonder how long it will take for them to get this straightened out??? I also wonder when we'll get our Mega Scraper?

 

[chefshawna]

I'm so glad that they caught this so early!!! I think it will definately make people happy that the company has such high standards that it would stop selling and replace or refund at no cost to the customer!! I don't know of any other companies that would do that.

 

[GeorgiaPeach]

I'm so glad that they caught this so early!!! I think it will definately make people happy that the company has such high standards that it would stop selling and replace or refund at no cost to the customer!! I don't know of any other companies that would do that.

This is exactly what I was thinking today when I received the email. I would think most companies might stop selling them and hope no one noticed the problem. IF (and only if) someone noticed the problem, then they'd offer a refund.

OUR company takes such a proactive and, IMO, a very "above and beyond" approach to dealing with problems. I've been with PC for almost 10 years. This morning I was struck once again with what a great company we have the privilege of working with.

I'm too much in love with my stones:love: ....I haven't even taken the plastic off of my pans. I almost feel like I'm betraying my stones to try something else.....I know, I know....I need therapy.

 

[lacychef]

It's a bummer; but I'm so glad that they are keeping with their quality standards. And very glad that they are replacing all these bad ones---PC ROCKS:thumbup:

Question though: doesn't it say "update on 3 spring products"? It only talks about 2