DebbieSAChef
- 2,153
Dear Consultant,
Last week, we told you about a manufacturing issue that is causing some
of the metal sheet pans to discolor prematurely or unevenly. On April
2, we will be mailing a letter to those hosts who either purchased a
metal sheet pan or had a guest at their Show purchase a metal sheet pan.
The letter will explain that some of the sheet pans may prematurely or
unevenly discolor. It will further explain that while the performance
and safety of the pans are not affected, the pans are not reflective of
the high quality that you and your customers have come to expect from
The Pampered Chef.
We are asking the hosts to contact their guests and provide them with a
toll-free number and an e-mail address so that their guests can let us
know whether they would prefer a refund or replacement pan. We are
including a list of those guests who purchased the metal sheet pans to
help each host share this information. To thank them for their help and
apologize for the inconvenience this will cause them, we are sending the
affected hosts the Bamboo Tongs (item #2046). I am attaching a copy of
the letter we are sending to hosts for your convenience.
I know many of you may want to contact the hosts and guests directly as
part of your customer care. To access a list of hosts and guests who
purchased the metal sheet pans, please follow these instructions:
P3 Users:
To print the Order History Report, select ‘Reports’ from the menu
bar then select ‘Order History’. On the right hand side of the
Order History report screen, select ‘Item’, enter the metal sheet pan
item #s (1721, 1722) in the ‘or specific items (separated by
commas)’ field then select ‘Finish’ to print the report.
PamperedPartner Users:
To print the Items Sold History Report select ‘Print’ from the menu
bar and then select ‘Generate PamperedPartner Reports’ and next
double-click on ‘Total Items Sold History’ from the report list. At
the Total Items Sold History Report screen, enter the metal sheet pan
item #s (1721, 1722), then select ‘OK’ to print the report.
Sincerely,
Marla Gottschalk
Chief Executive Officer
The Pampered Chef is a registered trademark
Debbie
Last week, we told you about a manufacturing issue that is causing some
of the metal sheet pans to discolor prematurely or unevenly. On April
2, we will be mailing a letter to those hosts who either purchased a
metal sheet pan or had a guest at their Show purchase a metal sheet pan.
The letter will explain that some of the sheet pans may prematurely or
unevenly discolor. It will further explain that while the performance
and safety of the pans are not affected, the pans are not reflective of
the high quality that you and your customers have come to expect from
The Pampered Chef.
We are asking the hosts to contact their guests and provide them with a
toll-free number and an e-mail address so that their guests can let us
know whether they would prefer a refund or replacement pan. We are
including a list of those guests who purchased the metal sheet pans to
help each host share this information. To thank them for their help and
apologize for the inconvenience this will cause them, we are sending the
affected hosts the Bamboo Tongs (item #2046). I am attaching a copy of
the letter we are sending to hosts for your convenience.
I know many of you may want to contact the hosts and guests directly as
part of your customer care. To access a list of hosts and guests who
purchased the metal sheet pans, please follow these instructions:
P3 Users:
To print the Order History Report, select ‘Reports’ from the menu
bar then select ‘Order History’. On the right hand side of the
Order History report screen, select ‘Item’, enter the metal sheet pan
item #s (1721, 1722) in the ‘or specific items (separated by
commas)’ field then select ‘Finish’ to print the report.
PamperedPartner Users:
To print the Items Sold History Report select ‘Print’ from the menu
bar and then select ‘Generate PamperedPartner Reports’ and next
double-click on ‘Total Items Sold History’ from the report list. At
the Total Items Sold History Report screen, enter the metal sheet pan
item #s (1721, 1722), then select ‘OK’ to print the report.
Sincerely,
Marla Gottschalk
Chief Executive Officer
The Pampered Chef is a registered trademark
Debbie
