Kitchen2u
- 1,623
Dear Consultant,
I have news to share with you regarding three spring 2008 products.
SHEET PANS
I wanted to make you aware that we have found that some of our metal sheet pans are discoloring prematurely and unevenly. After extensive research we have found that a manufacturing error is causing this discoloration to occur. The uneven discoloration does not affect the performance or safety of your pans. However, the pans do not meet the high quality standards you expect from The Pampered Chef.
Therefore, effective immediately, we are placing the Medium Sheet Pan (item # 1721) and Large Sheet Pan (item # 1722) on “stop sell.” This means you should not show or sell these products until further notice.
We are working with our supplier to identify how many pans are affected and how long it will take to rebuild our stock with pans that meet our quality standards. We will update you on this situation on April 14. In the meantime, please be aware of the following:
1) If you or your customer already received your order – Please be assured that you can continue to use your metal sheet pans with complete confidence. The discoloration in no way affects the performance or safety of the product. While only some pans are affected by the manufacturing error, we will be replacing all sheet pans previously shipped. We will communicate more information about the replacement on April 14.
2) If you submitted orders that haven’t shipped – Any previously submitted orders that have not shipped will be placed on backorder effective immediately. The backorders will be filled when we have new sheet pans in stock.
3) If you are holding unsubmitted orders - We will accept orders for Metal Sheet Pans until midnight Central Time March 31, 2008. These items will be backordered and shipped when available. Please be aware that orders submitted after March 31 that include the sheet pans will have the products removed and the order adjusted. This will affect your commissions and possibly your Host’s bonus levels.
4) Should you wish to sticker your catalogs - We will provide free “not available” stickers. These will be available the week of April 7 and can be ordered as a write in on Supply order using the following corresponding item numbers: JB21 – English or JB22 – Spanish.
5) For your customers - We’ll be contacting hosts directly to notify them of this situation. Hosts will be asked to contact their guests to give them a toll free number or email address so that their guests can let us know whether they prefer a refund or replacement pan. To thank them for their help and apologize for the inconvenience this causes them, we are sending affected Hosts the Bamboo Tongs (item # 2046).
Again, we will provide you with an update on the status of the sheet pans on April 14. We apologize for any inconvenience this may cause you or your customers. While this is a difficult decision given how well the pans are selling, we know that you will agree that maintaining and upholding The Pampered Chef’s quality standards is paramount.
COLLAPSIBLE BOWL
Recently we have received some inquires regarding the Collapsible Bowl (item # 2792) and potential uses with warm and hot foods. The Collapsible Bowl was designed for outdoor entertaining to be used with foods such as fruit or vegetable salads, dips and chips, which are typically served cold. We do not recommend the use of hot or warm foods as the flexible green band may soften and become unstable, particularly when applying the lid.
In addition, we have also found certain tomato-based foods like ketchup may stain the green band. In particular, we have seen some cases where the Deluxe Cheeseburger Salad has caused staining. Therefore, we do not recommend using the Collapsible Bowl at your Shows for this recipe.
If staining occurs, we recommend using Cascade brand Plastic Booster developed specifically to remove red stains from plastic products. Follow the manufacturers’ instructions. We have found this product at Wal-mart, Jewel-Osco, Meijer, Star Market and Long Drugs. Or you can use Cascade’s store locator by going to Welcome to CascadeClean.com.
Let me again apologize for any inconvenience these situations have caused.
We will communicate this to your Consultants today.
Sincerely,
Marla Gottschalk
Chief Executive Officer
The Pampered Chef is a registered trademark
I have news to share with you regarding three spring 2008 products.
SHEET PANS
I wanted to make you aware that we have found that some of our metal sheet pans are discoloring prematurely and unevenly. After extensive research we have found that a manufacturing error is causing this discoloration to occur. The uneven discoloration does not affect the performance or safety of your pans. However, the pans do not meet the high quality standards you expect from The Pampered Chef.
Therefore, effective immediately, we are placing the Medium Sheet Pan (item # 1721) and Large Sheet Pan (item # 1722) on “stop sell.” This means you should not show or sell these products until further notice.
We are working with our supplier to identify how many pans are affected and how long it will take to rebuild our stock with pans that meet our quality standards. We will update you on this situation on April 14. In the meantime, please be aware of the following:
1) If you or your customer already received your order – Please be assured that you can continue to use your metal sheet pans with complete confidence. The discoloration in no way affects the performance or safety of the product. While only some pans are affected by the manufacturing error, we will be replacing all sheet pans previously shipped. We will communicate more information about the replacement on April 14.
2) If you submitted orders that haven’t shipped – Any previously submitted orders that have not shipped will be placed on backorder effective immediately. The backorders will be filled when we have new sheet pans in stock.
3) If you are holding unsubmitted orders - We will accept orders for Metal Sheet Pans until midnight Central Time March 31, 2008. These items will be backordered and shipped when available. Please be aware that orders submitted after March 31 that include the sheet pans will have the products removed and the order adjusted. This will affect your commissions and possibly your Host’s bonus levels.
4) Should you wish to sticker your catalogs - We will provide free “not available” stickers. These will be available the week of April 7 and can be ordered as a write in on Supply order using the following corresponding item numbers: JB21 – English or JB22 – Spanish.
5) For your customers - We’ll be contacting hosts directly to notify them of this situation. Hosts will be asked to contact their guests to give them a toll free number or email address so that their guests can let us know whether they prefer a refund or replacement pan. To thank them for their help and apologize for the inconvenience this causes them, we are sending affected Hosts the Bamboo Tongs (item # 2046).
Again, we will provide you with an update on the status of the sheet pans on April 14. We apologize for any inconvenience this may cause you or your customers. While this is a difficult decision given how well the pans are selling, we know that you will agree that maintaining and upholding The Pampered Chef’s quality standards is paramount.
COLLAPSIBLE BOWL
Recently we have received some inquires regarding the Collapsible Bowl (item # 2792) and potential uses with warm and hot foods. The Collapsible Bowl was designed for outdoor entertaining to be used with foods such as fruit or vegetable salads, dips and chips, which are typically served cold. We do not recommend the use of hot or warm foods as the flexible green band may soften and become unstable, particularly when applying the lid.
In addition, we have also found certain tomato-based foods like ketchup may stain the green band. In particular, we have seen some cases where the Deluxe Cheeseburger Salad has caused staining. Therefore, we do not recommend using the Collapsible Bowl at your Shows for this recipe.
If staining occurs, we recommend using Cascade brand Plastic Booster developed specifically to remove red stains from plastic products. Follow the manufacturers’ instructions. We have found this product at Wal-mart, Jewel-Osco, Meijer, Star Market and Long Drugs. Or you can use Cascade’s store locator by going to Welcome to CascadeClean.com.
Let me again apologize for any inconvenience these situations have caused.
We will communicate this to your Consultants today.
Sincerely,
Marla Gottschalk
Chief Executive Officer
The Pampered Chef is a registered trademark
