What to Do When Customer Gives You an Online Order?

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Discussion Overview

The thread discusses various approaches to handling online orders received by Pampered Chef consultants, including how to thank customers, process payments, and communicate with customers who could not attend a show. Participants share their personal experiences and methods for engaging with customers after an order is placed.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant, identifying as a consultant, mentions calling customers to thank them for their order and discuss warranties and upcoming specials.
  • Another participant shares their experience of sending an email to customers, explaining that the order processes after the show closes, and offering assistance with recipes or tips.
  • One participant expresses a desire to know how to respond to a customer who could not attend a show, suggesting a friendly acknowledgment of their order.
  • Another participant clarifies that credit card payments show up on their personal website and must be transferred to the Pampered Chef system for processing.
  • One participant inquires about the possibility of transferring credit card information without manual entry, expressing concern about the tediousness of the process.

Areas of Agreement / Disagreement

Views differ on the best methods for thanking customers and processing orders, with no clear consensus emerging on a single approach.

Contextual Notes

Participants share their individual practices and experiences related to customer engagement and order processing within the context of their roles as Pampered Chef consultants.

Who May Find This Useful

Consultants looking for insights on customer communication and order management may find the shared experiences relevant.

KellyRedHead
KellyRedHead
Messages
634
The show I did last night has two new orders that have come in through my website.

1.) What to you guys send to them as a thank you for their order? How do you sent it, email, personal snail mail note etc...?

2.) If they pay by CC online does it go through then when they put their order in online, or do you put in the CC# when you place the order in the hosts show on PP and it gets charged then ?

3.) Lastly, the 2nd order said "Sorry she couldn't come....., wished she had know earlier that this host was doing a PChef show, but has one booked for March 4th with someone else." What would you say back to her, something like, "sorry you couldn't of made the show, thank you for your order. Good luck with your I know you'll have a great time"???

I wish I had know I would have loved to have booked her, my March is not looking to great!


Just wondered your opinions?
Thanks-
Kelly
 
Last edited:
I pick up the phone and call them to thank them for their order, make sure they know about our warranty, and ask them if they want to hear about upcoming specials.

I have a LONG line of business going from making one of those calls and booking just one show.
 
  • Thread starter
  • #3
Thanks Deb!

What do you usually say when you call?
 
I send them an email thanking them and explaining that the order doesn't process until the show closes. I also suggest that they get the benefits of a show and let them know they can contact me for recipes or tips or any other pc needs. I keep it short.

If they direct ship their order I also send them their receipt via snail mail with a short note and a new product brochure.
 
KellyRedHead said:
Thanks Deb!

What do you usually say when you call?
Click to expand...

See my previous message:
I pick up the phone and call them to thank them for their order, make sure they know about our warranty, and ask them if they want to hear about upcoming specials.
Click to expand...

This leads into bookings because I tell them about the host specials.
 
  • Thread starter
  • #6
What happens here:

2.) If they pay by CC online does it go through then when they put their order in online, or do you put in the CC# when you place the order in the hosts show on PP and it gets charged then ?

Kelly
 
The CC will show up on your personal website. You have to get it and transfer it to PP or P3. It will then be charged with the rest of the orders once you submit the show.
 
  • Thread starter
  • #8
Thanks Kate!
 
No problem!
 
From Website to P3
cmdtrgd said:
The CC will show up on your personal website. You have to get it and transfer it to PP or P3. It will then be charged with the rest of the orders once you submit the show.
Click to expand...
Is there a way to "transfer" it without manually typing it in, or copy/pasting it in? Seems SO tedious.
 
No, there isn't - it is for safety reasons.
 

Frequently Asked Questions

What should I do first when I receive an online order from a customer?

First, confirm the order details by checking the order confirmation email or notification you received. Ensure all items are correct and that payment has been processed successfully. It’s also a good idea to thank the customer for their order and let them know you’re processing it.

How do I process the online order in my system?

Log into your direct sales platform or Pampered Chef account where you manage orders. Locate the new order, verify the details, and follow the steps to process it, which may include updating inventory, preparing shipping labels, and scheduling delivery.

What if the customer wants to change or cancel their order?

If a customer requests to change or cancel their order, respond promptly. Check your company’s policy regarding changes and cancellations. If it’s within the allowed timeframe, make the necessary adjustments in your system and confirm the changes with the customer.

How do I handle shipping for the online order?

Once the order is processed, package the items securely for shipping. Use the shipping method preferred by the customer, and print the shipping label through your direct sales platform. Notify the customer of the shipping details, including tracking information if available.

What should I do after the order has been shipped?

After shipping the order, follow up with the customer to confirm they received it and to ensure they are satisfied with their purchase. This is a great opportunity to ask for feedback and encourage them to reach out if they have any questions or concerns.

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