Website Order for Show Question

[kam]

My very first web order for a host has come through my website.

1. All orders through the website toward a host's show has to be entered by me into P3, right? Even credit card orders?

2. Why does it say this at the bottom of the screen of the order:
NOTE: Please contact this customer and/or your host to confirm and finalize this customer's order prior to adding this order to your show order.

It would seem silly to contact the customer asking them if they meant to order...

What does everyone else do? Just run it by the host? Is the purpose just to check to see if the host knows the person and it is on the right show???

Thanks,
Kathleen

 

[Andreamd8]

That's what I would do...just ask the host...chances are that the host already knew the person was planning on putting an order in anyways so she could confirm it.

 

[Debala715]

I just place a phone call to the customer/guest. I'll verify the CC# just to be sure what they put in was correct. I'll also briefly go over their order, just to make sure they entered what they wanted. I also tell them I'll be calling them a couple of weeks after they get their products when I do my "Out of the Box" calls, to make sure everything is okay. I also ask them if they would like a monthly email newsletter, and if they ever change their mind, I'll take their email address off my list right away. I also remind them to call me if they have any problems with their product.

 

[stacywhitlow]

That's what I would do...just ask the host...chances are that the host already knew the person was planning on putting an order in anyways so she could confirm it.

The host gets the same email we get about the order place on website.

 

[stacywhitlow]

I just place a phone call to the customer/guest. I'll verify the CC# just to be sure what they put in was correct. I'll also briefly go over their order, just to make sure they entered what they wanted. I also tell them I'll be calling them a couple of weeks after they get their products when I do my "Out of the Box" calls, to make sure everything is okay. I also ask them if they would like a monthly email newsletter, and if they ever change their mind, I'll take their email address off my list right away. I also remind them to call me if they have any problems with their product.

I haven't done this but plan too. I think it is great customer service. Keep up the good work!