Troubleshooting Supply & Sample Orders: Catalog Number Entry Denied

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Discussion Overview

This thread discusses issues related to entering catalog numbers for supply and sample orders, with participants sharing their experiences and troubleshooting steps.

Discussion Character

  • Anecdotal, Opinion-based

Main Points Raised

  • One participant expresses difficulty entering catalog numbers for their supply and sample order, questioning what might be wrong.
  • Another participant shares a link to a thread about manually entering free receipts, possibly as a related resource.
  • One participant mentions having completed product updates but still receiving an error message about certain items not being allowed in the current order.
  • Another participant believes they have figured out the issue, stating that sample and supply orders cannot be combined in the same order.
  • A participant confirms that sample and supply orders must be separate.
  • One participant notes the shipping cost for certain items and expresses excitement about ordering a stockpot, while also mentioning the timing of new supplies and items.

Areas of Agreement / Disagreement

Views differ on the specifics of order entry, but there is agreement that sample and supply orders must be placed separately.

Contextual Notes

The discussion reflects personal experiences with the ordering process and the challenges faced by participants in navigating the system.

Who May Find This Useful

Consultants who are experiencing similar issues with supply and sample orders may find the shared experiences and troubleshooting insights helpful.

quiverfull7
quiverfull7
Gold Member
Messages
3,142
I am trying to do my supply and sample order but I cannot enter the number for catalogs. It says it's not allowed for the current order. What am I doing wrong?
 
  • Thread starter
  • #3
I've done the product update and the catalogs are listed but I get this message: This products not allowed for the current order. Then it lists the item # and description. I can't enter any of the Show Door Prize items or Marketing Materials. I have done the program updates and product updates.. >What am I missing here?
 
  • Thread starter
  • #4
I think I figured it out. I cannot do a sample and supply order on the same order... I thought I could. Sorry.
 
Oh, nope...they have to be seperate!
 
Remember that you get one of each per month for the $4.00 shipping price each!
 
  • Thread starter
  • #7
Yup... thanks so much! I got to order my stockpot!!!!!!!!! YEAH! I do want to order group D but I'll just have to wait and see about that one! Too bad the new supplies and new items come at the same time! :)
 

Frequently Asked Questions

What does it mean when my catalog number entry is denied?

When your catalog number entry is denied, it typically means that the number you entered does not match any active products in the system. This could be due to a typo, an outdated catalog number, or the product being discontinued.

How can I verify if a catalog number is correct?

You can verify a catalog number by checking the latest Pampered Chef catalog or the official website. Ensure that you are using the most recent catalog version, as product numbers can change with new releases.

What should I do if I believe the catalog number is correct but still get denied?

If you believe the catalog number is correct but are still receiving a denial message, try refreshing your browser or logging out and back into your account. If the issue persists, contact Pampered Chef customer support for assistance.

Are there any specific formats I need to follow when entering catalog numbers?

Yes, ensure that you enter the catalog number exactly as it appears in the catalog, including any dashes or spaces. Double-check for any accidental spaces before or after the number, as these can also cause entry issues.

What should I do if a product is no longer available but I need to place an order?

If a product is no longer available, you will need to choose an alternative item. Check the current catalog for similar products or consult with your Pampered Chef consultant for recommendations on substitutes that may meet your needs.

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