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Troubleshooting My Test Email: Why Haven't I Gotten It Yet?

In summary, there may be several reasons why you have not received your test email, such as it being filtered into your spam or junk folder, incorrect recipient email address, or issues with your email provider. Test emails are usually sent instantly, but it may take a few minutes depending on your provider. You can send a test email to multiple recipients, but they will each receive a separate email. If the test email is not displaying correctly, try opening it in a different email client or device, and if the issue persists, contact customer service. You can customize the content of a test email by editing the template, but any changes made will not affect the actual email sent to recipients.
krzymomof4
krzymomof4
Silver Member
1,683
I tried to send a test message to myself so that I can forward it to my contacts (they aren't the same as my website contacts). So I sent a test email to myself over an hour ago and I still haven't gotten it. Anyone know why?
 
I just had someone on our cluster loop ask this same question...Almost verbatum! Here's what I answered her...

Whenever I tried to send myself something through TPC, it would never go through...the system "remembers" your email address. Try sending it to a different account (a separate Comcast one, or set up a free Yahoo! or Hotmail account). I found that was the only way to actually "see" what was being sent.



Hope that helps!



Nicole :)

HTH...SIID!
 
  • Thread starter
  • #3
I actually did get it--6 hours later!!
 
Someone sent this to the loop...found it interesting...

*********
I took a PWS teleclass one time and I remember the facilitator saying about this. When you send out a mass email to your customer connection email list, our PWS takes 9 emails at a time and sends them out. Our PWS is designed to do this to avoid our emails going into their spam or junk mail. So, this is causing the delay when you send/receive your email.
 
  • Thread starter
  • #5
Cool Thanks for the info
 

Related to Troubleshooting My Test Email: Why Haven't I Gotten It Yet?

1. Why am I not receiving my test email?

There could be several reasons why you have not received your test email. First, check your spam or junk folder to make sure it did not get filtered there. If it is not there, make sure you entered the correct email address for the recipient. Additionally, check with your email provider to see if there are any known issues with receiving emails.

2. How long does it take for a test email to arrive?

In most cases, test emails are sent instantly. However, depending on your email provider, it may take a few minutes for the email to arrive in your inbox. If you have not received it within 10-15 minutes, there may be an issue with the email delivery.

3. Can I send a test email to multiple recipients?

Yes, you can send a test email to multiple recipients by separating the email addresses with a comma or semicolon. However, each recipient will receive a separate email and will not be able to see the other recipients' email addresses.

4. I received a test email, but it is not displaying correctly. What should I do?

If the email is not displaying correctly, it may be due to compatibility issues with your email client. Try opening the email in a different email client or device to see if it displays correctly. If the issue persists, reach out to our customer service team for further assistance.

5. Can I customize the content of a test email?

Yes, you can customize the content of a test email by editing the email template before sending the test email. This will allow you to see how the email will appear to the recipient before sending it to your actual recipients. Keep in mind that any changes made to the test email will not affect the actual email that is sent to your recipients.

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