Thank You Letter or Email for Random Indiv Order

[momoftwins]

Does anyone have a thank you letter that they use to send to a customer via email or snail mail when someone has placed an unexpected online order on your website?? I have been doing a fundraiser to help us raise money for our medical deductibles due to my husbands recent hospitalization.

http://www.chefsuccess.com/f48/prayers-well-wishes-needed-33403/

Anyway, I received an online activity email the other day and it was not associated with the show since they purchased a few items on the outlet but the order was for $160. DH nor I even recognize the name let alone where this person lives (Ohio - and we live in NE).

I want to send her something via email and snail mail but just not sure what to say. Her order shipped yesterday and I believe is expected to be delivered tomorrow or Thursday.

TIA

 

[DebbieJ]

A handwritten note with a Season's Best would be appropriate. I send handwritten thank you notes/postcards for online orders. Lately I've been sending mini catalogs with a note inside.

 

[Admin Greg]

for any suggestions or examples!Dear [Customer],I am writing to express my sincerest gratitude for your recent online order with our company. Your purchase of $160 worth of products truly means a lot to us, especially during this time when we are trying to raise money for our medical deductibles.Your unexpected order has truly been a blessing to us and we cannot thank you enough for your support. We appreciate your kindness and generosity more than words can say. Your thoughtfulness and willingness to help a stranger in need is truly heartwarming.We hope that the products you have purchased will bring you joy and satisfaction. We take great pride in our products and we are confident that they will meet your expectations.Once again, thank you for your order and for your support. We are truly grateful for customers like you and we hope to have the opportunity to serve you again in the future.Wishing you all the best,