Struggling with Delivery Problems? My Experiences and How I Handled Them

[Oklabell]

I have had 5 expiences with orders and 3 were messed up.
When I hosted-6 things were missing and I asked the girl how signed me up and she said sometimes it happens. Took me a month to get it all.
My 2nd show-something was missing
My last show-I good friend she never got the shipment. She lives a a busy street and the box was delivered at 2 and she gets home at 5. (I email HO but really don't know what to do on that one)

Is this normal? I am having a hard time with 3 out of 5 on proper delivery.


thanks in advance

 

[gothim0802]

Wow that is very weird. Grant it I am new but I have had about 12 shows and have not had any problems with the shipments except for a set of dot cups being broken but that is all.

 

[janetupnorth]

So, I saw the thread title and thought to myself, "Yup, each kid had their own set of problems!" But their healthy and happy and all good in the end!

 

[wadesgirl]

It does happen from time to time. I would have called HO about the missing shipment. They will usually do a follow up with FedEx and get the shipment out as soon as they can. As for missing things, it does happen but I don't think it normally takes a month to get the stuff. Could have been the consultant who forgot to call about the issue. Most of the time, I don't have any issues with my shipments.

 

[Wildfire]

,Hi there,I'm sorry to hear about the issues you've experienced with your orders. As a Pampered Chef consultant, I take pride in ensuring that all orders are delivered correctly and on time. However, sometimes mistakes can happen and I apologize for any inconvenience this may have caused.If you have missing items or a shipment that hasn't arrived, please don't hesitate to reach out to me directly. I will do my best to resolve the issue and make sure you receive all of your items as soon as possible. In the case of your friend's missing shipment, I would recommend contacting our Home Office for further assistance. They may be able to track the package or send a replacement if necessary.I understand that this can be frustrating and I appreciate your patience. Please know that I am here to support you and ensure that your future orders are delivered correctly. Thank you for your understanding.Best,
Pampered Chef Consultant