Shipping Rate on Supply Orders Going up

[beckysuem]

Oh....is that because I already sent in one order this month. I guess I'll wait until Thursday to send it in and get the slightly lower shipping....is that right? It will be 9.50 on Mar. 1st for the same order?

 

[BethCooks4U]

Oh....is that because I already sent in one order this month. I guess I'll wait until Thursday to send it in and get the slightly lower shipping....is that right? It will be 9.50 on Mar. 1st for the same order?

Yes that is right.

 

[monicag]

I agree that none of this was really clear....I assumed it was only for the samples that it was going up not supply orders. All I can say is they better start packing my boxes better and taping them better so they don't come with items falling out if they are going to charge me more. I've sent several e-mails to HO the last few weeks for me and hosts because the boxes are falling apart.

 

[NooraK]

There is an announcement in the PC NewsWire today:

Shipping Rate Changes Take Effect March 1As you know, shipping and fuel costs continue to rise. As a result, new shipping rates for all non-commissionable orders will take effect March 1. The updated Supply Order Form will be posted to Consultant's Corner on March 1, and the Sample Product Order Form has already been updated to reflect these changes.Reminder: Take advantage of the current rates by placing product sample and supply orders by Feb. 29.

 

[mlpatch]

If I'm "reading" this correctly, it's a HUGE increase in shipping. An order of catalogs at $50.00 will cost $11.00 to ship??

 

[byrd1956]

JUst submitted my last $4.75 shipping supply order.....

 

[monicag]

Another consultant and I have been combining our orders each month and splitting shipping....now we definitely will be doing that.

 

[pctharper]

I already placed one supply order this month. I will be needing more catalogs and I might as well order some other things. Is it better to order today at the 6.75 rate or wait to see waht it is tomorrow?

 

[Kristin Radunz]

If you place a second order in February, you will have to pay standard shipping and handling from the chart. I think it will be more than $6.75 since it is based on the value of the order.

 

[wadesgirl]

Keep in mind if you are splitting orders with someone that it will show up as an expense on their P3 and not yours. Make sure that you each keep track of who ordered what for your own tax purposes;

 

[esavvymom]

I know I saw it somewhere at some point, but didn't they list what the amounts would be for shipping? The "scale"?

 

[Amanda_RI]

Well, I just placed a fake replacement item order--under a customer's name--in P3 (since P3 updated when I opened it), and it charged $4.75 shipping for a $2.00 item. I thought the shipping charges were only going up for US?***Duh, non-commissionable is non-commissionable....doesn't matter who is ordering it. Ignore me. Although--I was under the impression that it was just for us, and come to think of it, I'm really not thrilled with having to charge direct shipping to a customer who doesn't live near me, but needs a cover for a prep bowl. ***Although, does this mean that now customers will be able to order replacement products with regular orders? Gah, I got the email from HO, and I'm still confused. Sigh.

 

[monicag]

wadesgirl, we do keep track of it....print off the order and write what each person paid and enter it in my expense spreadsheet.

 

[monicag]

I didn't know they were going to start charging shipping for replacement parts.....it is going to charge $6.75 for a $4 item.....don't ever remember seeing that information. HO really needs to be a little more clear on this information.

 

[ShellBeach]

Oh, that irks me about the replacement parts. I am going to email HO.

Everything I've read stated "Sample/Supply" and seeing as how "Replacement Parts" is in its own separate category, I didn't think that applied to replacement parts. I just told 3 people at my last show that replacement parts were tax only, no shipping.

The value of the entire replacement part program has just dropped considerably with this change. $1.50 with tax for a prep bowl lid is one thing - $6.50 is ridiculous.

They must have made a programming mistake!

 

[Amanda_RI]

Hopefully I'm not breaking any rules by posting this, but THIS is what the mail that I received (as a director) said:1. Shipping Rates
As you know, shipping and fuel costs continue to rise, and that affects our shipping rates for products and paperwork. To address this, we’ve had to change our shipping rate structure for non-commissionable orders.Effective March 1, non-commissionable orders will be based on a tiered rate — the more you order, the lower your overall percentage of shipping charges.We’re committed to providing all Consultants with the lowest costs possible, so the new rates will apply to everyone. This means there will no longer be separate shipping rates for Directors and Consultants, and we are eliminating the flat rate for the first order of the month.We wanted to minimize the impact of increased shipping rates on you. In the new website, we’ll have a good solution. You’ll be able to simplify and consolidate non-commissionable order types into three shopping carts:
Product Cart (Personal, Sample Products, Replacement Parts and Outlet)
Business Supply Cart (Supply, Paperwork Pre-Order, Business-Building Kit for New Consultants and Replacement Parts)
Kit Enhancement
You may experience an increase, decrease or no change to your typical shipping cost, depending upon the size of your order. The best way to lower your overall percentage of shipping charges will be to consolidate your orders as much as possible.
******Thoughts?

 

[monicag]

Why would they not send this out to everyone.....it does pertain to everyone and not just directors and above......and it would have been nice to get it before March 1st....Just my opinion.Anyhow, so it looks like we can order replacement parts for our customers and include it on our supply orders, and then deliver the part to them. But if we want to ship it directly to a customer, they are going to have to pay a lot for a little item. I guess I'll start ordering with my supply order each month and then charge them whatever it costs me to ship the item to them if they are not near me.I just really wish HO would be better at communicating things like this. Lately, their communication has been really bad!!!!! Yeah, we might not like to hear it, but I'd rather hear it from the source than all the rumors flying around.

 

[ShellBeach]

That's great the NEW software will combine the different types of orders. Doesn't do me any good for these 3 replacement part orders in P3 where I'll have to eat almost $15 of shipping charges! Or spend gas & time delivering them!

Nowhere in those PC newswires does it say "non-commissionable". It says "Sample/Supply".

 

[kam]

Why would they not send this out to everyone.....it does pertain to everyone and not just directors and above......and it would have been nice to get it before March 1st....Just my opinion.

Anyhow, so it looks like we can order replacement parts for our customers and include it on our supply orders, and then deliver the part to them. But if we want to ship it directly to a customer, they are going to have to pay a lot for a little item. I guess I'll start ordering with my supply order each month and then charge them whatever it costs me to ship the item to them if they are not near me.

I just really wish HO would be better at communicating things like this. Lately, their communication has been really bad!!!!! Yeah, we might not like to hear it, but I'd rather hear it from the source than all the rumors flying around.

That's great the NEW software will combine the different types of orders. Doesn't do me any good for these 3 replacement part orders in P3 where I'll have to eat almost $15 of shipping charges! Or spend gas & time delivering them!

Nowhere in those PC newswires does it say "non-commissionable". It says "Sample/Supply".

Exactly!!! Geez, how hard would it have been to send the communication to EVERYONE and they certainly could have let us know back at the end of Spring Launch. They DID know about it since the Sample order form referred to increased shipping in March.

Yes, I agree, we might not LIKE what we hear, but atleast let us know the EXACT details BEFORE it occurs. It seems like we are just getting this info NOW AFTER it has gone into effect.

They need new proofreaders! The Newswire should have said "non-commissionable" if that's what they meant. "Sample/Supply" does not include KE, Personal or Replacement Part orders according to how things have been defined by HO themselves.

 

[Amanda_RI]

Why would they not send this out to everyone.....it does pertain to everyone and not just directors and above......and it would have been nice to get it before March 1st....Just my opinion.

Anyhow, so it looks like we can order replacement parts for our customers and include it on our supply orders, and then deliver the part to them. But if we want to ship it directly to a customer, they are going to have to pay a lot for a little item. I guess I'll start ordering with my supply order each month and then charge them whatever it costs me to ship the item to them if they are not near me.

*** Yeah, there is no way I'm driving all over the place to do that--and I live in the smallest state! Guess I'll be seeing even more of my postman!

I just really wish HO would be better at communicating things like this. Lately, their communication has been really bad!!!!! Yeah, we might not like to hear it, but I'd rather hear it from the source than all the rumors flying around.

I just feel like the more info we get, the more questions I have!

 

[monicag]

I have felt like since Doris left the company, that things are not communicated quite as well. Just my opinion.

 

[middlemamma]

This whole thing is so frustrating. I have PC dollars to spend and I am a new consultant. I had a order in PPP I was waiting to send through for 300 dollars in product to have for my home and shows. The shipping for that is going to be over $32. There is no $9.50 limit, I don't know where people are reading that. Today is March 1st, I have not placed a personal order this month. $34? Really....this was very poorly handled by HO. I will be calling tomorrow to complain. We all should be telling HO not just venting here. I understand the change, and that gas is going up again etc, but they did a piss poor job letting us know. And I feel like there should be a ceiling in the shipping. I shouldn't have to pay $34 for a personal order. In the "consultant shipping rates" it says any order over $200 pays 4% tax. My product total is $378.00. 4% of that is $15.12, yet PPP is charging me $33 and change. It makes no sense.

 

[BethCooks4U]

I know this is all frustrating and I urge everyone to contact HO to express the frustration of not getting the full info and especially that the shipping rates are incorrect on P3. They need to do a fix and then an update. Vent away on here too if you need to. That is part of what CS is here for but also tell HO so they have a chance to fix it.

 

[monicag]

I've been emailing HO about a few things and I get the token e-mail that they will respond and I get nothing a lot of times. So why do they tell us to email them and then they don't respond.$32 is ridiculous for shipping. I would definitely call them and find out. THe only shipping chart I have seen is the one that came on the spring samples order form. Is that the correct one? I believe the directors and above got something about this so does it match up.I think HO needs to send out an e-mail to all of us about what is going on with the shipping. Going to go e-mail them again right now!

 

[Tracy99]

I emailed my director for more info. Hopefully she will have something to share. but I am afraid she might not know either. She is usually really good at passing info along.

 

[BethCooks4U]

The information that Amanda posted is all we directors got.

It's good to email because they DO read them and when they get a lot saying the same thing they DO re-visit the issue.

 

[Tracy99]

My director got back to me and just pointed me to the new chart on the supply order form. No further details. Oh well. I have a customer appreciation show this weekend and I am giving away the benefits. I am tempted to order on it as host verse waiting on my kit enhancement just to save on shipping. (i would keep it as consultant as host so as not to break the rules) but I as big of a shock as the shipping change is I think the kit enhancement discount is still better

 

[ShellBeach]

I'm with Beth, can everyone email HO about this? Whether we get replies or not. This is what I sent

I just tried entering some replacement parts orders for customers into P3. It is showing shipping charges.
Can you please correct this programming mistake and issue an update?

I realize shipping for sample & supply orders increased on March 1st, but nothing was said in PC Newswire about replacements parts. I just double-checked the Feb 14th newswire and it clearly states
Place Sample/Supply Orders by Feb. 29

 

[Tracy99]

This whole thing is so frustrating. I have PC dollars to spend and I am a new consultant. I had a order in PPP I was waiting to send through for 300 dollars in product to have for my home and shows. The shipping for that is going to be over $32. There is no $9.50 limit, I don't know where people are reading that. Today is March 1st, I have not placed a personal order this month. $34? Really....this was very poorly handled by HO. I will be calling tomorrow to complain. We all should be telling HO not just venting here. I understand the change, and that gas is going up again etc, but they did a piss poor job letting us know. And I feel like there should be a ceiling in the shipping. I shouldn't have to pay $34 for a personal order. In the "consultant shipping rates" it says any order over $200 pays 4% tax. My product total is $378.00. 4% of that is $15.12, yet PPP is charging me $33 and change. It makes no sense.

What did they say? I am really hoping that is an over sight and they fix it back to the 4%. At first I thought 4% was pretty outrageous but it is looking better and better compared to what you were quoted.

 

[StacieB]

Wow I just noticed that there is shipping on Replacement Parts too. $4.75 for $1.00 order. Not cool at all!