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Question About Sales Receipt After an Exchange

In summary, you can exchange an item without a sales receipt within 30 days of the original purchase, as long as the item is in its original packaging. After an exchange, you will receive a new sales receipt reflecting the exchanged item and any price difference. You can also exchange an item for a different product within 30 days, with the same conditions. To complete an exchange, you will need the original item, its packaging, and the sales receipt. Refunds are not offered for exchanges, but you can exchange the item for a different product or receive store credit.
christy_c
christy_c
184
I wasn't sure where to post this thread....I had a customer from my first show who exchanged her stone for a different stone & a micro-cooker. I received the products last week and got her check for the difference and her original receipt in the mail today. Obviously, the original receipt doesn't have the new stone and the micro-cooker listed on it. What if she has a problem with one of the products, but doesn't have a receipt showing that she purchased them? Does she just send the original receipt and Home Office can track it?

TIA,
 
I wouldn't sweat it. By and large the HO is not requesting receipts anymore. If she does need to exchange them again, the HO will have record of it anyway. Just make sure you record the reference # somewhere.
 
  • Thread starter
  • #3
Thank you!! I didn't realize HO was so lax about the receipts. I'll make sure to note the reference number in her file.

Thanks again!
 

Question 1: Can I exchange an item without a sales receipt?

Yes, you can exchange an item without a sales receipt as long as it is within 30 days of the original purchase and the item is in its original packaging.

Question 2: Will I receive a new sales receipt after an exchange?

Yes, you will receive a new sales receipt after an exchange. The new receipt will reflect the exchanged item and any price difference.

Question 3: Can I exchange an item for a different product?

Yes, you can exchange an item for a different product as long as it is within 30 days of the original purchase and the item is in its original packaging. Any price difference will be reflected on the new sales receipt.

Question 4: What do I need to bring for an exchange?

You will need to bring the original item, its packaging, and the sales receipt for the original purchase in order to complete an exchange.

Question 5: Can I get a refund instead of an exchange?

No, we do not offer refunds for exchanges. However, you can exchange the item for a different product or receive store credit for the value of the exchanged item.

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