The issue at hand is a customer called me needing to exchange a lrg round stone for a deep dish baker. They told me to have the customer put the reference # on the box.. blah blah, then she says make sure she has the packing slip inside the box. So I inform her the woman said there was not a packing slip in the box, but it was an online order just placed last week. So i was told i have to print off the web confirmation and have her put that in the box.. well the woman didn't keep it because she thought she was getting a receipt in her box. So now she tells me I have to print it off of the net somehow but she couldn't tell me how. I have the order in my P3, but I can't figure out how to print it and the home office chick said there was some online order form i could print off of CC and fill out to fax them, and I don't see it. So they have the order info in the computers at home office.... The order was placed last week, they are called by the consultant to do an exchange, they are picking the stone up from the customers home, and for some reason with all the info they have on me, my customer , and her order.. I still have to dink around finding some form to fill out, then find some place to fax this stupid thing to them. I have never in my life had an issue with an exchange.. this is insane. I am so glad I called for my customer rather than have her deal with this. I was actually told "Any company asks for a receipt, and we at Pampered Chef are no different. But as a new consultant maybe you don't understand this" and I responded to that with.. "First off I am not a new consultant, and second i understand the fact that you need a receipt, but since this was a WEB order, you would expect some sort of receipt to be IN THE BOX the customer receives. The customer turned the box inside out looking for her receipt and found NONE. So to me that is a problem on your end. Not mine." And THE WHOLE time I was talking , she was interrupting me, pfft-ing me, and being condescending. Great customer service don't ya think?