Becca_in_MD
Gold Member
- 1,466
"I have one of those great little micro cookers that I bought a few years ago. I know everything has a lifetime guarantee and it has a crack in it. I called the 800 # and all I got was a recording saying to find out more about the lifetime guarantee by reading my receipt. Well, I don't have my receipt. I just have a catalog from a few years ago. Has much changed?" Yes, the prices have changed.
Ah, no, not everything has a lifetime guarantee, just our cookware and some of our knives. The micro cooker has a 1 year guarantee.
Proceed to tally up a direct ship order 2 for micro cookers (I think she expected the micro cookers to still be $6). She balks at the total. Says it's one thing to pay the lower shipping charge when at a show but to pay $6.25 shipping is ridiculous. Do we have free shipping if you buy a certain amount? "no" pauses, then proceeds to tell me to forget about it, she can find something like it in a store and not pay shipping, this is something that should last forever. When asked if she wants to be on my e-mail list says "no, count me as an ex-PC customer."
Good luck finding a micro cooker in a store. I don't shop around in Target or WalMart for kitchen stuff but have not seen anything like a micro cooker out there in the marketplace. It's plastic and you expect it to last forever?
She is not the first person to tell me that everything from PC has a lifetime guarantee. Do these people only hear us mention lifetime guarantee when talking about those specific products and then think it applies to everything (you can just imagine those guests at your shows talking to their neighbors and only listening to every 5th thing you said) or are there inexperienced consultants out there who think everything really does have a lifetime guarantee and tell their guests this (I highly doubt this)?
Thanks for letting me get this off my chest. Thanks, HO, for the leads. This one bad lemon did not spoil my great batch of HO lead online orders this month.
Ah, no, not everything has a lifetime guarantee, just our cookware and some of our knives. The micro cooker has a 1 year guarantee.
Proceed to tally up a direct ship order 2 for micro cookers (I think she expected the micro cookers to still be $6). She balks at the total. Says it's one thing to pay the lower shipping charge when at a show but to pay $6.25 shipping is ridiculous. Do we have free shipping if you buy a certain amount? "no" pauses, then proceeds to tell me to forget about it, she can find something like it in a store and not pay shipping, this is something that should last forever. When asked if she wants to be on my e-mail list says "no, count me as an ex-PC customer."
Good luck finding a micro cooker in a store. I don't shop around in Target or WalMart for kitchen stuff but have not seen anything like a micro cooker out there in the marketplace. It's plastic and you expect it to last forever?
She is not the first person to tell me that everything from PC has a lifetime guarantee. Do these people only hear us mention lifetime guarantee when talking about those specific products and then think it applies to everything (you can just imagine those guests at your shows talking to their neighbors and only listening to every 5th thing you said) or are there inexperienced consultants out there who think everything really does have a lifetime guarantee and tell their guests this (I highly doubt this)?
Thanks for letting me get this off my chest. Thanks, HO, for the leads. This one bad lemon did not spoil my great batch of HO lead online orders this month.