Polite Way to Help a Friend of a Guest

[smilesarepriceless]

i had a neighbor call me this morning..who had attended my show last night..and mentioned she was talking with a friend of hers who has some cookware she purchased, which she is having problems with, and needs to return it..

Her friend doesn't remember who her consultant is...

What would be the best, most professional info. for me to pass along to my neighbor..??

 

[chefann]

You can give her the "Lifetime Warranty" phone number: 800-808-5395.

Or, better yet, you can call the person with the cookware, ask her what she's having problems with, and offer to call customer service for her. Don't necessarily send it back for her (that can be expensive), but if you get her info and make the call, she'll definitely appreciate it.

 

[ShanaSmith]

refer her to 1 888 our chef. We are not supposed to take returns, they are to be handled by cust service. They will also be able to help find the purchasing info, if she knows when, where or who she bought it from.

 

[yummy4tummy]

I have handled a few returns for other consultants. I look at is as good customer service. I did a return for a lady that had a warped cutting board. She was so pleased that she later did a $700 catalog show for me. FYI sometimes it works, sometimes not.

 

[jrstephens]

I have handle returns where there was a different consultant. I would offer to handle it. If the customer wanted to go through the other consultant, they would have called them about it is my opinion.

I would call her and offer to call HO about it for her and then give her instructions on how to return the product(s). I always call HO for my customer for their problems for them, I know they will remember me for that extra help.

 

[katie0128]

I have handle returns where there was a different consultant. I would offer to handle it. If the customer wanted to go through the other consultant, they would have called them about it is my opinion.

I would call her and offer to call HO about it for her and then give her instructions on how to return the product(s). I always call HO for my customer for their problems for them, I know they will remember me for that extra help.

Yep... that is what I was going to say. It doesn't create too much work for you, PLUS when you call the friend, you can talk to her about adding to her cookware with either more of what she has or the stainless... Not bad!!

 

[mommyhugz1978]

I handle returns for where there was a different consulant heck I even handle my own too......I would offter to handle it... it is good customer serivce on our parts.. PLUS you might have gained a new customer or lead... if they see you doing what another consulant did not do for them!!!

 

[katie0128]

Heather... what did you decide to do?