Please Help Me Help My Friend!

[AnnieBee]

Hi all you Canadians!

My good friend has a broken citrus press that she ordered through a show with her sister who lives in London, Ontario. She does not have her receipt, but the press is still under warranty. Is there anyway I can help her get it replaced? She is going to try and find out if her sister knows the consultant's name. Her sister (the host) is called Suzanne Lewis-Kvas.

If there is any other info that I need to get to help her, could you let me know.

TIA!

Annabel

 

[janetupnorth]

She should be able to call the customer service number in Canada and have the Solution Center or equivalent there help her out. They should be able to look up her order!The Pampered Chef — Canada Corp.
85 Citizen Court, Units 12 & 13
Markham, ON L6G 1A8 Phone: (905) 475-7658
Fax: (905) 475-7966
Web URL: The Pampered Chef, Ltd.

 

[crystalscookingnow]

The only problem might be if she is in the US. She'll probably have to get it back to Canada & then someone in Canada will need to get it to solution center. I'm not sure on that, but it's a possibility.

 

[peichef]

the Support Services number in Canada is 1 800 342 2433 (but they are based in Ill. head office). Since they are based in the US, the return probably won't be an issue.The number listed in an earlier post will not connect her with Support Services -- it's strictly a corporate number where we can reach our Cdn HO people.Hope that helps

 

[AnnieBee]

Thanks so much, I will definitely have her call! I knew you guys could help

 

[janetupnorth]

Thanks Charity for clarifying, I got the information of the PC Canadian website and it didn't clarify.

 

[kcjodih]

Annabel,

If you call 1-800-342-2433 and give them your sister's name, her friend the host's name and the approximate time of the show (fall 07, spring 06 etc) they should be able to find it and help you from there. I've had to call with just those few details before and they were wonderful!

 

[rennea]

Will the Canadian HO send a replacement to a US address and vise versa?
I don't think they will, I could be wrong on this though.
I think if your friends sister calls they will send her the replacement and then she will have to send it to your friend/her sister. Let us know how it turns out.