Outside Order Not Showing up on Website

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Discussion Overview

This thread discusses issues related to outside orders not appearing on personal websites (PWS) for Pampered Chef consultants. Participants share their experiences and thoughts on the potential reasons for delays in order confirmations and visibility.

Discussion Character

  • Anecdotal, Opinion-based

Main Points Raised

  • One participant mentions a specific instance where a $160 order did not show up on their PWS despite confirmation from the customer.
  • Another participant shares their experience of receiving an email notification for outside orders, indicating a possible expectation for similar notifications.
  • Several users note that delays in receiving order confirmations can occur, with one participant suggesting it may be a technical issue.
  • One participant emphasizes the importance of checking if the customer completed the order submission process, as some may forget to finalize their orders.
  • Another participant recounts a similar experience where an order took hours to show up, suggesting it might be a common occurrence.
  • One participant expresses concern about missing orders and highlights the need for confirmation from customers regarding their order status.
  • Another participant suggests that customers check for a confirmation button on their printed receipt to ensure the order was submitted correctly.
  • One participant shares a resolution where the customer realized they had not submitted the order and successfully placed it again while on the phone.

Areas of Agreement / Disagreement

Views differ on the reasons for orders not appearing, with some participants attributing it to technical issues while others focus on the possibility of customers not completing the order process. No clear consensus emerges regarding the best course of action when faced with such situations.

Contextual Notes

Participants share personal experiences related to order management within the Pampered Chef system, reflecting a range of familiarity with the process and varying levels of experience with outside orders.

Who May Find This Useful

Consultants who encounter issues with outside orders not appearing on their websites may find the shared experiences and insights helpful in understanding potential causes and considerations.

P
pamperedgirl3
Messages
2,084
I had my host from tonight's show tell me that her friend placed a $160 order on her show online. It's not showing up on my PWS. She placed the order around 3-4 pm, but it's almost 10 pm now & still not there. She called the guest at the show to make sure that the receipt she printed out had her name as host & everything & it did. She said it did say that it was confirmed too. I also checked my IPT & order status just to make sure that she didn't put it in as an individual order, but nothing is there either.

How long should it take for an order to show up online to add to a show?????
 
Good question.

When I've had an outside order, I've gotten an email. Then I know to add it to the show in the Pampered Partner software.

Did you get an email?

Sorry, I don't know what IPT means.
 
  • Thread starter
  • #3
No, I haven't received an email yet either.

IPT is individual performance tracker--what shows your sales for each month of the year--on CC.
 
If you don't get an email by Monday, call the Solution Center.
I am fairly new at this - not many shows and only 2 outside orders. That's what I'd do, anyway.
Make sure you have the guests name, if you do have to call.
 
Just FYI sometimes people think they have placed an order on your site, but they have forgotten to press the very last button to submit their order. I would check on it Monday also.
 
  • Thread starter
  • #6
ShanaSmith said:
Just FYI sometimes people think they have placed an order on your site, but they have forgotten to press the very last button to submit their order. I would check on it Monday also.
Click to expand...

That's what I thought too, but she says that she has a date & time stamp on it with a confirmation that it was done.

I may just have her do it again b/c it's not like her card will be charged twice--I never got it the first time to add it anyway. Since it's not showing up as an individual order I think she'd be ok to send it again.
 
unless for some reason it went in as a regular order. I would have her check her shipping charge. If it was to go on the show it will be 4$ if it went as just an order from your site (someone elses... it happens) then it will be more. I would myself get on the phone with this gal and go over her printed recipt. If it all seems to be correct call HO before you just redo the order. If you must redo the order do it with her over the phone.

just my HO....

:D
 
Twice recently I've noticed the exact same thing. I am told someone places their order but it takes HOURS before I get the email OR it shows up. I figured it was just a computer thing.
 
  • Thread starter
  • #9
All I know is this person's first name...so I'll be waiting for the host to get back to me. I set up a fake order on a fake show this morning & got an immediate email. She did say the host's name was on the order when she did it, so I'm assuming she didn't place it on PC's main website (had that happen before too--on a $285 order!). It's not showing up as an individual order, so I'm thinking she printed out the last page & never pressed the submit button. We'll see. Why does this always seem to happen on the large orders????? My $13.00 orders never have this problem!
 
I wouldn't have her do it again -- since it's going back to you, why make her do the computer work again? Just talk to her on the phone and get the items and payment OR have her fax you the confirmation sheet.
 
i had someone place an order 2 weeks ago and i still haven't gotten an e-mail and it hasn't showed up on PWS. makes me wonder what other orders i'm missing
 
Have the customer check the very top of the page she printed out. It may have a button printed on there that says something about click here to confirm order. That is how I found out about the one I had. The customer was just sure she had completed her transaction.
 
  • Thread starter
  • #13
Ok. Got it taken care of! The customer thinks that she didn't hit the final submit button b/c she didn't see an order reference number on her printout. So she put it in again while on the phone with the host & she got her email about the order right away. She called me & I had gotten the order email too. So all is good! Thank goodness since it was for $160!
 

Frequently Asked Questions

Why is my outside order not showing up on the Pampered Chef website?

There could be several reasons for this issue. First, ensure that the order was submitted correctly and that the customer received a confirmation email. If the order was placed recently, it may take some time to process and appear on your website.

How can I check if the outside order was successfully submitted?

You can check your order history in your Pampered Chef consultant portal. Log in and navigate to the 'Orders' section to see if the order is listed there. If it’s not, you may need to contact the customer to confirm that they completed the order process.

What should I do if the outside order is missing after a few days?

If the order is still not showing up after a few days, reach out to Pampered Chef customer support for assistance. They can help you track down the order and determine if there was an issue with the submission.

Can outside orders take longer to show up than regular orders?

Yes, outside orders may take longer to process compared to regular orders placed through your website. This can be due to various factors, including payment processing times and order verification. Patience is key, but you should follow up if it takes longer than expected.

Is there a way to manually add an outside order to my website?

No, you cannot manually add outside orders to your Pampered Chef website. All orders must be processed through the official channels. If an order is missing, it’s best to verify with the customer and contact support if necessary.

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