kaseydee
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There could be a few reasons for this. First, please check the estimated shipping time listed on your order confirmation. If the estimated shipping time has passed and you still haven't received your order, please reach out to our customer service team for assistance. Another reason for a delay could be that one of the items in your order is on backorder and we are waiting for it to be restocked. Lastly, if you have used a discount code or coupon, this could also cause a delay in processing.
Once an order has been placed, we are unable to make any changes to it. This includes changing items, quantities, or shipping information. If you need to make a change, please contact our customer service team immediately to see if we can cancel your order before it ships.
We apologize for any mix-up with your order. Please contact our customer service team with your order number and a photo of the incorrect item you received. We will work to get the correct item shipped out to you as soon as possible.
If your order arrived damaged, please contact our customer service team right away. We may ask for photos of the damage to process a return or exchange. Our return policy for damaged items is the same as our regular merchandise return policy, which can be found on our website.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can also log into your account on our website to view the status of your order and track the package. If you are having trouble tracking your order, please reach out to our customer service team for assistance.