Order on Hold: Why Is My Card Being Declined? | Troubleshooting with HO

[ChefTess]

I just have to whine about the problem I am having with HO...I submitted 4 shows last week and all have gone thru except one. They say my card is declined for it. I have the money in my account so I am not sure why they are having a problem with it. What more can I do for them then have them try again...and again...and yes, yet again (it has to work at some point). Anyone else ever have this problem?

 

[BethCooks4U]

Be sure to call HO tomorrow and have them run it through. Then talk with a supervisor. You will want that erased from your record especially if the money was there all the time. Find out what happened and have them make a note - they can call your bank and the bank can see whether the money was there the first time I believe.

I believe it's 3 times and you have to mail your shows in for 6 months. I know this has happened to others on this forum so they will let you know the details.

 

[DebbieJ]

Check your bank. Even if you deposited the money, it may not be available yet.

 

[Tropicalburstqt2]

I hope everything gets resolved for you soon!

 

[wadesgirl]

My bank has a limit on daily withdraws. I don't think I've had an issue with it yet but maybe that's your issue.

 

[ljeffries]

Sometimes, if you have multiple transactions on a credit card back to back, the bank will put a hold on transactions until you call them. This helps protect you in the event your card has been stolen.

 

[jrstephens]

The bank that has my personal account has a max on daily debit card transaction. They will lift the max for a few days but will not do it permantly. That is one reason my PC account is at a different bank than my personal account.