Why is My Show on Hold Other Than Declined CC?

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Discussion Overview

This thread explores the reasons why shows may be placed on hold beyond declined credit cards, with participants sharing their personal experiences and challenges in resolving these issues.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant mentions having a show on hold without any declined credit cards showing, prompting them to contact headquarters for clarification.
  • Another participant shares their experience of having to call multiple times to manually release a show that remained on hold despite resolving the credit card issue.
  • Several users discuss instances where they or their team members were unaware of holds due to a lack of notification, leading to prolonged resolution times.
  • One participant expresses concern over having to reenter a customer's order after a week of sorting out a hold, highlighting anxiety over shipping issues.
  • Another participant notes that they had to wait on hold for assistance and expressed dissatisfaction with the process of resolving credit card issues.
  • One participant emphasizes the importance of complaining about the lack of notification regarding holds.

Areas of Agreement / Disagreement

Views differ among participants regarding the notification process and the efficiency of resolving holds, with no clear consensus on the best way to handle these situations.

Contextual Notes

Participants share personal experiences related to the challenges of managing shows on hold, particularly in relation to credit card issues and communication with headquarters.

Who May Find This Useful

Consultants experiencing similar issues with shows on hold or those interested in understanding the challenges faced by peers in the community may find this discussion relevant.

Jennie4PC
Jennie4PC
Messages
3,348
Why would a sho be on hold other then CC? I currently have a show on hold, and when I go to the declined CC it says there are no declined cards a this time. I am currently on hold with HO to see if I can find out why.
 
I had the same thing happen to me. I resolved the cc, but it was still saying on hold. I had to call 2 times before it was manually released successfully. The first rep told me it was released, but it still showed on hold. I called the next day and the rep had to do it again.
 
Jennie4PC said:
Why would a sho be on hold other then CC? I currently have a show on hold, and when I go to the declined CC it says there are no declined cards a this time. I am currently on hold with HO to see if I can find out why.
Click to expand...

I had a consultant on my team who had a show on hold for a declined CC - and she never got any notice of it, and it was never on the declined card page. The only way she knew was by calling HO herself to find out. But because it never showed up on the declined card page, she also had to call and sit on hold for a couple hours to resolve it too.:thumbdown:
 
  • Thread starter
  • #4
I had to hang up to take DS to school now I wont be getting a call back till about 4:00 tonight.
 
ChefBeckyD said:
I had a consultant on my team who had a show on hold for a declined CC - and she never got any notice of it, and it was never on the declined card page. The only way she knew was by calling HO herself to find out. But because it never showed up on the declined card page, she also had to call and sit on hold for a couple hours to resolve it too.:thumbdown:
Click to expand...

I just went through this SAME thing last week - no notification at all. If I did not keep up with my Shipment Status I guess it would still be on hold.
 
Same here. Took me over a week to get it sorted, and the customer has to reenter her order. Thankfully, she wants to. But I just pray the order comes through correctly! After reading the last few days of threads about shipping issues and problems, I'm nervous! It's a large individual order. Fortunately, she's no stranger to PC and she's also a Direct Sales person so understands a little.It would be nice if they had some sort of update page on Cons.Corner so we can be kept up to date on things and KNOW that when shipping problems or shows-on-hold is due to a recent upgrade.
 
Last edited:
  • Thread starter
  • #7
my show was on hold due to 2 cc's 1 I got resolved last night the other 1 this am. Of course I had to sit on hold again this am.
 
Make SURE you complain about no notification if you did not receive any!
 
  • Thread starter
  • #9
I defintiyl complained about it. They transfered me to tech support and they said it was the way it went into the system. I told him I as not happy to have to sit at home waiting for a phone call to have to call back the next am to let them kno what to do about my cc issue. I got up at 7:00 this am and still had to ait for 30 mins.
 

Frequently Asked Questions

What does it mean if my show is on hold?

If your show is on hold, it typically means that there is an issue preventing it from being processed or finalized. This could be due to various reasons, such as missing information, payment issues, or compliance checks that need to be resolved before the show can proceed.

What are some common reasons my show might be on hold?

Aside from a declined credit card, common reasons for a show being on hold include missing host information, incomplete guest orders, or issues with product availability. Additionally, if there are discrepancies in the order or if the show does not meet minimum sales requirements, it may also be placed on hold.

How can I find out why my show is on hold?

You can find out why your show is on hold by checking your consultant portal or contacting Pampered Chef customer service. They can provide specific details about the hold status and guide you on the necessary steps to resolve the issue.

What steps can I take to resolve a hold on my show?

To resolve a hold on your show, first review any notifications or messages in your consultant portal for specific issues. Ensure that all required information is complete and accurate. If necessary, reach out to your customers for any missing details or payments. If you need further assistance, contact Pampered Chef support for guidance.

Can my show be released from hold automatically?

In some cases, a show may be released from hold automatically once the underlying issue is resolved, such as a payment being processed successfully. However, it is advisable to actively monitor the status and take any necessary actions to expedite the process, ensuring that all requirements are met promptly.

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