How Do I Find Out Why My Show Is on Hold?

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Discussion Overview

The thread discusses experiences related to shows being placed on hold, specifically focusing on the lack of communication from headquarters (HO) regarding the reasons for the holds and the challenges faced by consultants in resolving these issues.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant expresses confusion about why their show is on hold and notes the absence of an email notification regarding the issue.
  • Another participant mentions that HO has Saturday hours to address issues related to the new system.
  • Several users share experiences of having shows on hold due to declined credit cards, with one participant detailing a situation involving multiple declined cards from the host's family.
  • One participant notes that the new customer service system at HO has glitches, resulting in missing email notifications and outdated information on declined payments.
  • Another participant recounts successfully resolving a credit card issue after calling HO, indicating that communication problems may be linked to system updates.

Areas of Agreement / Disagreement

Views differ regarding the communication process from HO, with some participants noting a lack of email notifications while others have received updates. No clear consensus emerges on the reliability of the new system.

Contextual Notes

Participants share personal experiences related to the new customer service system and its impact on show management, highlighting the challenges faced during this transition period.

Who May Find This Useful

Consultants experiencing similar issues with shows on hold or those seeking insights into the new customer service system may find this discussion relevant.

AnnieBee
AnnieBee
Gold Member
Messages
1,341
OK, this is a first for me. The show I submitted last night is now on hold. How do I find out why? I haven't had an email about it - is that what normally happens? And what do I do, give that I don't know what the problem is...?

Should I wait until I hear something from HO, or do I call them first??

I'm pretty sure that the one time I had a declined CC I got an email, and then of course I could go re-enter on CC before getting in touch with the guest for a new number...

Thanks for any advice, I've searched around here and on CC, and maybe I'm missing something obvious, but I haven't found anything that can help me.

I'd really like to get it sorted out ASAP, of course!
 
I thought I read that HO was havin Saturday hours while they get the bugs worked out of the new system. They might be there if you call this morning.
 
Yes, that was mentioned in the PCNewsWire this week.
 
They are there today. One of my Shows was on hold as well. I called as soon as I saw it and it was TWO declined credit cards...from the mother & sister of the Host! It totals over $170 (which is about 1/2 the order) so I called the Host last night to have her resolve it. I am calling her back tonight if I have not heard from her! This is the same Host that insisted on keeping the Catalog Show open 6 weeks because everyone had to wait until the end of the month since that is when they got paid! ARGH! I did get an email about 11 p.m. last night on it too!
 
  • Thread starter
  • #5
But should I have received an email to tell me why the show is on hold? I haven't got one, yet...

I did see the newswire with the info about Saturday hours, I just wasn't sure what I should do. I checked CC again, and in the "Resolve Declined Payment Cards" section, it says there are no declined cards at this time, so I am really curious to know what the problem is...

I guess I will go ahead and just call!
 
With the new customer service system at HO, emails aren't being sent, and the declined cards online page isn't being updated. It's a glitch. If you submit something and it sits for a day or two with no update on the shipment page, then call.
 
  • Thread starter
  • #7
Yeah, I called and found out that the problem was with a CC. She said that they are working on soem stuff to do with how we will be able to fix CC problems, and that is probably why the email has not been sent, and why I didn't have it as an option on CC to resolve a CC problem. Anyway, we got it fixed (wrong exp #...).

Now I am just $122 from my Jan/Feb level 1 promo... Oh well!
 

Frequently Asked Questions

What does it mean if my Pampered Chef show is on hold?

If your Pampered Chef show is on hold, it typically means that there is an issue that needs to be resolved before the show can proceed. This could be due to payment processing issues, missing information, or other administrative matters that require attention.

How can I find out the specific reason my show is on hold?

You can find out the specific reason your show is on hold by checking your Pampered Chef consultant portal. Look for any notifications or alerts that may indicate the issue. Additionally, you can reach out to your director or customer service for clarification.

What steps should I take if my show is on hold?

If your show is on hold, first identify the reason by reviewing your consultant portal or contacting customer service. Once you know the issue, follow the necessary steps to resolve it, such as providing missing information or correcting payment details.

Who can I contact for help if my show is on hold?

If you need assistance with your show being on hold, you can contact your Pampered Chef director for guidance. They can provide support and help you navigate the situation. Alternatively, you can reach out to Pampered Chef's customer service for further assistance.

Will my show automatically resume once the issue is resolved?

Yes, once the issue causing your show to be on hold is resolved, it should automatically resume. However, it’s a good idea to confirm with your director or customer service to ensure everything is in order before proceeding.

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