Submitting a Show Order - Family Names and Holds

[CAPCnewbie]

I had a hard time submitting a show order over the weekend but learned it had something to do with the PC server and not me. So finally submtted it yesterday morning, checked CC this morning but the show was still not showing. Luckily I called and they placed the show on hold! and guess why?
Because the hosts name was the same last name as mine and the address is mine. I had to explain that the last name is the same as mine because the host was my sister-in-law and that I have all my shows shipped to me bacause I like to double check orders, organize it all and place thankyou post cards and recipe cards in with the orders.
I've never had this happen before. I'm glad I called to check. Is there any other way I can get around submitting a show for family members that have the same last name as I do?? Will they always place my shows on hold?

 

[wadesgirl]

Yes, I would change the ship to address not the customer's address. Make it say:
Suzie Host
C/O CAPCnewbie
Address
City, State

 

[Chef Gilles]

I have most of my shows delivered at my door under my customer's name and it is often the same last name. The only thing that would be different in my case, I always leave the customer's phone number. This must be something new they have started. It looks like you are getting punished for giving good customer service.

 

[raebates]

It's not a new rule. They may just be checking things a little closer these days.

 

[AnaCash]

Hi there! I'm sorry to hear that you had trouble submitting your show order over the weekend, but I'm glad you were able to figure out the issue with the PC server. It's always frustrating when technology doesn't cooperate, but I'm glad you were able to get your order submitted in the end.

I can understand your concern about submitting shows for family members with the same last name as you. Unfortunately, our system is designed to flag potential duplicate orders for security reasons, so it's not uncommon for shows with the same last name and address to be placed on hold. However, there are a few ways to work around this issue.

One option is to have your family member place their own order through your personal website, using their own shipping address. This will ensure that their order is not flagged as a potential duplicate. Alternatively, you can also contact our customer service team and explain the situation, and they may be able to manually release the hold on the order for you.

I hope this helps! Thank you for being a loyal Pampered Chef consultant and for taking the time to check on your show order. Let me know if you have any other questions or concerns. Happy cooking!