Need Tech Support - Having Problems Submitting Show!

[Jolie_Paradoxe]

I have tried submitting a show several times, and it begins to transmit, goes through the "check for updates, then appying updates" and then the box disappears. The show is not submitting/transmitting and I'm going crazy over here!

I had a problem yesterday, called tech support and they had me do a manual update from CC....it did something weird and the tech told me it had never happened before, but then it looked like it was resolved. I do not want to wait til Monday if I can help it because the host is ready to sign NOW, and I can not apply kit credit until the show is submitted.

Any help or ideas would be appreciated!

Thanks!

 

[DebbieJ]

close the program and try to update again. That's all you can do.

 

[SpiritdancerIA]

You may need to do a manual update to get things working again.

Go to CC, under the "managing your business" tab, then "my shows", and there you'll find a link for P3. On the P3 page, near the top on the left is a link for "Manual Update" (and there are instructions on that page for how to do the manual update).

 

[Jolie_Paradoxe]

Thanks you two. I did a manual update with the tech on Thursday, and that's what started the whole problem. Looks like my security system is blocking the update. Totally frustrating. I just did a backup on my flashdrive, used my desktop and submitted it that way. I'll have to call Tech Support on Monday and see if they can help.

 

[pamperedharriet]

Any news Laurie on this problem?

 

[Jolie_Paradoxe]

I had to uninstall the program, and re-install from CC. Once that was complete, I restored my info from the back up I had in my flash drive. Haven't tried to submit a show yet, so I can't say that it is fixed. = )

 

[JackieBozeman]

And the moral of this story is--remember to back up your files because you never know when the gremlins will strike.

 

[Jolie_Paradoxe]

LOL Jackie.....a most excellent point. =)

 

[pamperedharriet]

I hope for your sake the problem is fixed Laurie.