Declined Credit Card: Crafting a Solution for Guests

[ChefJoyJ]

I had a guest at my last show mention that she had 3 food choppers (no clue why she needs three, but anyway...) and she needed to order 2 new clear collars. So, the $15.90 bill was payed by CC. The same CC that paid for a $156 order.

HO called me today and told me the CC for the $15.90 was declined. I haven't submitted the show yet...

I need to call the guest and let them know their card was declined and ask for a new card or other form of payment. What do you say in situations like this? What is your declined card call script?

 

[kdangel518]

I just simply let them know that the HO had trouble processing their card, would she like to try a different card? Keep it short and simple- less pain for both of you

 

[cindylpal]

"...I just received a call from PC and I must of entered something wrong when I put in your CC information (this way it's my fault)! ...oh, that IS the number I have, PC is having problems with that is there another card we could try?"

 

[esavvymom]

And you may want to ask if she wants to go ahead and use the new card # for the Order on the show as well.

 

[ChefJoyJ]

"...I just received a call from PC and I must of entered something wrong when I put in your CC information (this way it's my fault)! ...oh, that IS the number I have, PC is having problems with that is there another card we could try?"

Love it! Thanks! :thumbup:

And you may want to ask if she wants to go ahead and use the new card # for the Order on the show as well.

Oh, I'm planning on it...

 

[Teresa Lynn]

Before you call the customer, call HO and tell them to walk it to finance & run it manually thru finance as a debit card with veriphone this is my ONLY complaint with PC it may take up to 2 days but I ALWAYS do this before calling the customer