New Traditions Deep Dish Baker Problem

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Discussion Overview

This thread discusses experiences related to a New Traditions deep dish baker, particularly focusing on a reported incident of the baker splitting during use. Participants share their thoughts on potential causes, customer service experiences, and general sentiments about stoneware products.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant recounts their experience of the deep dish baker splitting while cooking, expressing concern about recommending the product due to the incident.
  • Another participant suggests that a hairline crack may have existed prior to use, indicating that it might not be related to the user's handling of the product.
  • Several users mention that hairline cracks or air pockets in stoneware can lead to breakage, emphasizing that such occurrences are rare and not the user's fault.
  • One participant shares their positive experience with Pampered Chef customer service, noting the efficiency of receiving a replacement baker.
  • Another participant discusses their long-term use of stoneware, highlighting their satisfaction and the durability of their products over the years.
  • One participant mentions their preference for stoneware over other materials, sharing anecdotes about using and gifting stoneware items.

Areas of Agreement / Disagreement

Participants generally agree that the breakage may not be the user's fault and that hairline cracks can occur in stoneware. However, there is no clear consensus on the exact cause of the breakage.

Contextual Notes

The discussion reflects personal experiences with stoneware products and customer service, with participants sharing varying levels of satisfaction and concerns.

Who May Find This Useful

Consultants and potential users of stoneware products may find insights into the durability and customer service experiences shared in this thread.

R
RiaJane
Messages
10
I was cooking chicken breasts in my New Tradtions deep dish baker from my starter kit last night. I popped out for few minutes, when i got back my hubby said he heard loud bang come from the oven and was scared to check it :rolleyes:
I opened the oven to find the baker had split clean in two.
I had followed all of the instructions on using it to the letter. I haven't dropped or banged it. It was only the 2nd time I had used it. It's not really inspired me to recommend it to customers, especially when it costs so much :mad:

Does anyone know why this would have happened??

I called PC customer services and they are sending me a new one, so it's not a problem, but i don't want it to happen again.
I haven't done my first show yet, and all the other products in my starter kit are amazing. Really pleased with them and happy to recommend them to people.
 
There could have been a hairline crack that you couldn't see that maybe happened in shipping. Probably has nothing to do with how you were using it. Sometimes it happens.
 
I agree, I probably had nothing to do with what you did. Sometimes our stoneware has hairline cracks that are unnoticed, or even sometimes air pockets in the stone that will crack or break the stone when in the oven. This is a rare occurance, but not your fault! Please don't feel discouraged about the stoneware--it is the best line of products we can offer our customers, I feel. The advantages outweigh any disadvantages that they might have!
 
Did you thaw out the breasts before you put them on the stone??
 
  • Thread starter
  • #5
chefloriray said:
Did you thaw out the breasts before you put them on the stone??
Click to expand...

Yes, they were fresh unfrozen chicken. That's why I can't understand what happened.

I am very very impressed with PC customer services, and being from England I couldn't believe my (free) call went through to the USA!! They offer such good service. :D
 
Stoneware is as different as you & meI've been selling pc for almost 5 years now, and believe me, I've been through some stones.

Like someone said earlier, don't get discouraged. I love my stones. Some pieces I've had for more than 5 years and they are still in good condition. Keep in mind, that this is why PC offers a 3-year guarantee on the stones. Other store don't offer anything!

I inspect my pieces everytime I get ready to use them. I actually have a stone bowl (that is no longer made/sold) that I have used twice in the last 2 weeks, that has a huge hair-line crack all over one side of it. I'm just waiting to hear that pop in the oven!

We use our Lg. Round Stones so much, that I can't believe that I haven't broken more of them. I had 2, broke 1, then replaced it, and broke the other. Now I have 4 of them and yes, I use all of them. I do usually take 2 to a show with me.

I do not use pyrex anymore. IT'S STONES ALL THE WAY WITH ME! All of my sisters know this too, and at Christmas time when we have our family gathering, I usually give away a stone during our "White-Elephant" gift exchange. My sisters are always trying to figure out which gift I contributed & then fight over the stone once it's been unwrapped! ha, ha!
 

Frequently Asked Questions

What is the New Traditions Deep Dish Baker?

The New Traditions Deep Dish Baker is a versatile stoneware baking dish from Pampered Chef designed for baking, serving, and storing a variety of dishes. Its deep design makes it ideal for casseroles, lasagnas, and other hearty meals.

How do I care for my New Traditions Deep Dish Baker?

To care for your New Traditions Deep Dish Baker, avoid using metal utensils that can scratch the surface. Clean it with warm water and a non-abrasive sponge. It is also recommended to avoid soaking the baker for extended periods and to let it cool before washing.

Can I use the New Traditions Deep Dish Baker in the microwave?

Yes, the New Traditions Deep Dish Baker is microwave-safe, making it convenient for reheating leftovers or cooking meals quickly. However, always check the manufacturer's guidelines for specific usage instructions.

What should I do if my New Traditions Deep Dish Baker cracks?

If your New Traditions Deep Dish Baker cracks, it is important to stop using it immediately, as cracks can lead to further breakage or safety hazards. Contact Pampered Chef customer service for guidance on warranty claims or replacement options.

Is the New Traditions Deep Dish Baker dishwasher safe?

While the New Traditions Deep Dish Baker can be cleaned in the dishwasher, hand washing is recommended to maintain its longevity and prevent any potential damage from the dishwasher's high heat and harsh detergents.

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