Missing Products from Guest Orders: Is this Normal?

[proudmama02]

I have had ten shows. Only two shows have recieved orders correctly.
The other 8 have had missing products from guest orders. Is this normal or what?? I have even sorted the orders myself, and there is always at least one thing missing.

 

[DebbieJ]

Just do an adjustment and the HO will fix it ASAP.

I think in their zeal to get our orders out faster, they are making more mistakes. But they are also very quick to correct them, at their cost, of course!

 

[plichte]

Me TOO!

I haven't had good luck with orders either. Of course PC fixes it ASAP through product adjustments and such but I have been having the same problems. Either missing something or getting doubles of something. Yes, it's easy to fix but it is also a little frustrating.

 

[chefjulie_sc]

Product adjustments on pc web-site

I had always called to talk to "someone" every time something ended up wrong with any of my show orders.

I just recently had the same problem as mentioned above...wrong item sent, not item ordered. I did the product on Consultant's Corner...it was accepted & corrected the same day. I loved it! No sitting on the phone for what seems like hours!!! A general e-mail was sent to me, then about 30 minutes later, a specific e-mail concerning my "problem" was sent addressing the problem.

It is awesome! I highly reccommend it!