Missing Past Host Discount? Here's What You Should Do | Expert Advice

[wadesgirl]

What would you do if you thought you accidently didn't put a past host discount number in? My problem, the lady submitted an online order on a show but didn't mention on the order that she was a past host. The current host (friend of mine) told me over the phone. Well, I've been sick and forgot to look it up. We submitted the show yesterday (it's already shipped, yeah!) and I went to look up her name today when I remembered. I cannot even find her name as a past host! Should I call the guest and ask her about it? Call the host? Forget about it? I just don't know what to do.

 

[vwpamperedchef]

I would personally call her to let her know it was an oversight. Offer free shipping on her next order or perhaps a free gift to compensate whatever that 10% off would've been. It happened once to me, and the guest was fine with free shipping.

Your honesty hopefully will equal their return business.

 

[chefbritt]

If you have her contact info, I would call her and ask. It may be that it's been more than a year, which is why you can't find it. If she does have a PHD, I would offer to refund that 10% myself, or give a free gift instead. Either way, she'll appreciate you trying to correct the problem and will remember your great customer service in the future.

 

[wadesgirl]

I'll do that, I need to call her, the current host said she may be interested in a catalog show. I'll mention it and see what she says. Her name is one that could have been under a nickname.

 

[AnaCash]

Hi there,First of all, don't worry too much about it. Mistakes happen and it's important to remember that your main goal as a consultant is to provide a great customer experience.In this situation, I would suggest reaching out to the guest and asking if she has any past host discounts that she would like to apply to her order. You can explain that sometimes the information doesn't transfer over from the online order form, and you want to make sure she receives all the discounts she is entitled to.If she does have a past host discount, you can simply apply it to her order and make a note for the future. If she doesn't have one, then you can let her know that unfortunately, she doesn't qualify for the discount this time.In terms of the host, I don't think it's necessary to involve her in this situation. However, if you feel more comfortable, you can mention it to her and let her know that you will be reaching out to the guest to clarify the discount.Overall, the most important thing is to communicate openly and honestly with your customer. They will appreciate your transparency and efforts to ensure they receive the best service possible.I hope this helps and best of luck with your business!Sincerely,
A Pampered Chef Consultant