rennea
Gold Member
- 3,662
Click For Summary
Discussion Overview
This thread discusses frustrations related to delayed orders for Mother's Day gifts from Pampered Chef, with participants sharing their experiences and concerns about shipping times and customer service responses.
Discussion Character
- Anecdotal
- Opinion-based
- Debate/contested
Main Points Raised
- One participant expresses disappointment over an order placed on May 1st not being shipped in time for Mother's Day, affecting customer expectations.
- Another participant mentions that orders placed by May 4th should arrive on time, referencing a flyer from the Home Office.
- One participant shares their experience of an order being put on hold due to missing product information, leading to frustration over communication delays.
- Another participant notes that their order has not shipped and expresses concern about informing customers about the delays.
- One participant reports that their orders will not arrive until after Mother's Day, leading to questions about how to handle customer dissatisfaction.
- Another participant inquires if shipping delays are typical for Canadian orders, sharing their own quicker processing times.
- One participant recounts a past experience where the Home Office sent apology gifts for delays, suggesting this could be a possible resolution.
- Another participant describes their consistent issues with order delays and lack of response from the Home Office, expressing annoyance over the situation.
- One participant advises being firm yet polite when contacting the Home Office for assistance, emphasizing the importance of escalating the issue if necessary.
Areas of Agreement / Disagreement
Views differ regarding the typical shipping times and responsiveness of the Home Office, with some participants reporting quicker experiences while others express significant frustration over delays.
Contextual Notes
Participants are primarily discussing their personal experiences with order processing and shipping times, particularly in relation to Mother's Day, without implying any official policies or guarantees from Pampered Chef.
Who May Find This Useful
Consultants experiencing similar shipping issues or those interested in understanding the challenges faced by peers regarding order fulfillment and customer communication.
I put in an order on the 1st so it would be here by Mother's Day and HO hasn't sent it out yet and now I won't get it in time!! I have some customers that wanted the pink boards for Mom's Day
sailortena
- 439
Marg
- 650
Did you have any BBQ basting bottles or Chef's silicone basting brushes in your order?
The reason I ask is, I submitted a show on May 1st as well and jsut got a call from HO telling me that it was on hold because they needed to know the numbers for the BBQ Basting Bottle and Silicone Basting Brush. There must be a glitch or something with the new mid-season products. I was kinda pi$$ed that it took them 4 days to call me about it too - I have customers wanting their orders for Mother's Day as well.
I had to tell them who had ordered the bottles and brushes and how many. If the show hasn't shipped out by tomorrow, I'm definitely going to call back and give them a piece of my mind.
The reason I ask is, I submitted a show on May 1st as well and jsut got a call from HO telling me that it was on hold because they needed to know the numbers for the BBQ Basting Bottle and Silicone Basting Brush. There must be a glitch or something with the new mid-season products. I was kinda pi$$ed that it took them 4 days to call me about it too - I have customers wanting their orders for Mother's Day as well.
I had to tell them who had ordered the bottles and brushes and how many. If the show hasn't shipped out by tomorrow, I'm definitely going to call back and give them a piece of my mind.
rennea
Gold Member
- 3,662
EEEKKK!!! They still haven't shipped out my order!!! I didn't have any mid-season products in my order. I don't know what I'm going to tell the people who ordered things for Mother's Day. After UPS receives the shipping detail it takes 3 days. Then after the order is in transit it take 5 days. Then after it reaches BC it takes 1 more day. I'm always upset that it takes so long to receive my orders!!! Other companies that I have business with that us UPS never takes as long, I wonder why??
rennea
Gold Member
- 3,662
Sure EnoughWell my orders will not be here for sure until Monday..........I just checked the UPS site. It will be 15 and 16 days since they were ordered. I have a lot of people upset that their items will not be here until after mother's day. What would everyone else do??? Should I offer them something because there orders took so long??
GeorgiaPeach
Silver Member
- 1,367
Sixteen days!!! Wow, is that because you are in Canada? Does it usually take that long? I would call HO and explain what happened. I have had similar problems in the past and ended up with an unhappy customer due to HO problems. The HO has sent "apology" gifts....mini serving spatula or something like that. That was a few years ago but you have nothing to lose in asking 
kcjodih
Gold Member
- 3,391
That's not a typical Canadian thing. I'm in Ontario, Canada and when I send in a show it's processed the next day and then shipped the day after. I can usually count 5 - 7 days including a weekend unless the end of the month and then it's 7-8 days.
Maybe because I"m in Ontario? I still think that's TOTALLY unacceptable and unless your show was on hold for items not yet available or a declined credit card I'd be calling HO to see what THEY were going to do for all these unhappy customers!!
Maybe because I"m in Ontario? I still think that's TOTALLY unacceptable and unless your show was on hold for items not yet available or a declined credit card I'd be calling HO to see what THEY were going to do for all these unhappy customers!!
rennea
Gold Member
- 3,662
It depends but usually about 10 days. The longest it has taken is 18 days I emailed HO on the 3rd and asked if there was anyway the order could be shipped faster and they didn't even bother to answer. There was no problems with the show everything was paid for and I didn't have any mid-season products in the orders. I have complained before about how long it takes to receive my orders and they don't seem to care, the person who I talked to on the phone acted like I was crazy I told her to check with UPS that I wasn't making it up. I had a customer who had something come in broken, it took 3 weeks to receive the replacement. This same customer is waiting for something for mothers day. I'm just so annoyed.
I emailed HO on the 3rd and asked if there was anyway the order could be shipped faster and they didn't even bother to answer. There was no problems with the show everything was paid for and I didn't have any mid-season products in the orders. I have complained before about how long it takes to receive my orders and they don't seem to care, the person who I talked to on the phone acted like I was crazy I told her to check with UPS that I wasn't making it up. I had a customer who had something come in broken, it took 3 weeks to receive the replacement. This same customer is waiting for something for mothers day. I'm just so annoyed.
cmdtrgd
Gold Member
- 4,935
When you call HO be VERY firm, but polite, and ask immediately to speak with a manager. If that manager does nothing for you, ask to speak to his/her manager. I would also let your highest upline director know and possibly have him/her on the phone with you. That is totally unacceptalbe - especially since HO advertised that it would be there before Mother's Day!!!
Frequently Asked Questions
What does "Late Mother's Day Order: Bummer!" mean?
"Late Mother's Day Order: Bummer!" typically refers to the disappointment of not receiving a gift in time for Mother's Day. This can happen due to shipping delays or last-minute ordering, which can be frustrating for both the giver and the recipient.
Can I still place an order for Pampered Chef products after Mother's Day?
Yes, you can still place an order for Pampered Chef products after Mother's Day. While it may not arrive in time for the holiday, you can still purchase items as gifts for future occasions or simply to treat yourself.
Are there any special promotions for late Mother's Day orders?
Occasionally, Pampered Chef may offer promotions or discounts on products following holidays. It's best to check the official Pampered Chef website or contact your consultant for any current offers that may apply to late orders.
What should I do if my Mother's Day order didn't arrive on time?
If your Mother's Day order didn't arrive on time, first check the tracking information provided by the shipping carrier. If there are issues, contact Pampered Chef customer service for assistance. They can help resolve shipping problems or offer solutions.
Can I send a digital gift card for Pampered Chef as a last-minute gift?
Yes, sending a digital gift card is a great option for a last-minute gift. Pampered Chef offers digital gift cards that can be sent via email, allowing the recipient to choose their own products at their convenience.
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