I Got an Outside Order on My Website - Now What Do I Do??

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SUMMARY

Upon receiving an outside order through a website, it is essential to enter the order into Pampered Partner (PP) to ensure proper credit for the host. The customer's credit card information will not be visible in the email notification; instead, it can be accessed through the Personal Website Assistant by reviewing the order. If the customer ordered items that are on sale, it is advisable to update the order to reflect the sale price and communicate this change to the customer for enhanced service. Marking the order as reviewed in PP helps track which orders have been addressed, streamlining future order management.

PREREQUISITES
  • Familiarity with Pampered Partner (PP) software
  • Understanding of the Personal Website Assistant tool
  • Knowledge of customer service best practices
  • Basic concepts of order management for fundraising events
NEXT STEPS
  • Learn how to navigate and utilize Pampered Partner (PP) effectively
  • Research best practices for managing customer orders through the Personal Website Assistant
  • Explore strategies for enhancing customer service during order fulfillment
  • Investigate effective communication techniques for updating customers on order changes
USEFUL FOR

This discussion is beneficial for independent sales consultants, e-commerce entrepreneurs, and anyone involved in managing online orders and customer interactions, particularly in fundraising contexts.

pampchefrhondab
pampchefrhondab
Messages
2,759
Hi Everyone,

I'm so excited - I just got my first outside order from my website. I just have a few questions I know some of you will be able to answer.

First, do I have to enter this order on Pampered Partner? If so, she paid by credit card and of course the number doesn't show up, what do I do about the payment? My email notice states "The customer's credit card will not be processed until the ord er has shipped." How does this work?

Second, she ordered the Easy Read Measuring Cups, but they are on sale. Can I update her order? I really would like her to get the sale price.

Third, when I went to the "Work with your shows" section of the Personal Web Site Assistant it stated I should mark the order as reviewed. What does this do?

Thank you for any help you can give me. I know some of you have been through this before so I thought I would ask before calling HO for help.

This order is for a fund-raiser show I'm doing on Sunday. I'm hoping to make it a successful one!

Thanks again,

Rhonda B.
 
When you go to the Work with your shows and look at the order under that you will see the CC number. They don't let it show up in an e-mail so her CC doesn't get stolen.
Yes, enter the info into PP. And give her the sale price. Make sure to call the guest who ordered and verify the order, and then make sure you let her know that you gave the sale price. She will like that.

By marking it as reviewed that just tells you that you already looked at this order. So when you start getting lots of orders you can tell which ones you have seen and which ones are new.

Any other questions, just ask!!
 
First, Congratulations on your first web order!!!
Now, to answer your questions.....
1.If she put in a hosts name, then YES you need to add it into PP. That way the host can get credit for her order. To get her CC number, you need to go to CC, go into the Personal Website Asst and Review her order and copy and paste her CC into PP. Also make sure you add her address and contact info for future mailings. The CC will get charged when you submit the fundraiser.
2. Since she paid by CC, definitely update her Measuring Cups with the sale price and let her know you did so. I would even call her and let her know(great customer service) and also ask her if theres something she wants to get to replace that $4.
3. SImply marking the order as reviewed is so that it doesn't keep poppinp up. It lets you know that you took care of that order.

Good Luck with your Fundraiser!!
 

Frequently Asked Questions

I Got an Outside Order on My Website - Now What Do I Do?

First, you should log into your Pampered Chef consultant account to review the order details. Check the customer's information, including their shipping address and payment method, to ensure everything is correct.

Do I need to contact the customer after receiving the order?

Yes, it's a good practice to reach out to the customer to confirm their order and thank them for their purchase. This helps build a relationship and ensures they are aware of the order status.

How do I process the payment for the outside order?

Payments for outside orders placed on your website are typically processed automatically through the Pampered Chef system. Ensure that the payment has been successfully processed before proceeding with shipping.

What if the customer wants to change or cancel their order?

If a customer wants to change or cancel their order, you should guide them to contact Pampered Chef customer service as soon as possible. They have specific policies and procedures for handling order changes and cancellations.

How do I ensure the order is shipped to the customer?

Once the order is confirmed and payment is processed, Pampered Chef will handle the shipping directly. You can track the order status through your consultant account and inform the customer of the expected delivery date.

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